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“Nice Hotel”

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Hilton Boca Raton Suites
Ranked #9 of 27 Hotels in Boca Raton
Certificate of Excellence
Syosset, United States
Level 1 Contributor
3 reviews
3 hotel reviews
“Nice Hotel”
Reviewed July 13, 2014

The hotel was nice but one of the elevators was under construction so the wait for an elevator was extended. Hallways inside the hotel are not air conditioned as the side of the hotel is open. Rooms are air conditioned. Best breakfast. Everything from omelets to cereal and yogurt. Very friendly staff. Would recommend!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2014 via mobile

My complaint of this hotel was mostly about location and front desk staff!! Breakfast was good for the 5 days I was there, and two of the wait staff there was excellent.. One of the days so unorganized, waited 20 min for plates etc. night bar tenders for cocktail hour was great also. Rooms need updating, one washer and dryer on floor 4, and front desk did not even have quarters to give us. Pool only goes up to 4 feet! The one main elevator very slow, no restaurant or food offered in hotel other then morning. A fish market restaurant within walking and stinks up the parking lot of hotel at night! Just horrible. Nothing but a gas station near hotel!!! Worst hilton I have ever stayed at in my life! Will never recommend this hotel ever and will never stay again! Gift shop so small and expensive not worth even looking in it! Pictures are not even what expected! Do not stay here!!! Staff slow, rude and not accommodating at all! If you don't like your job quit!!!!!!! Just everything a nightmare! What a joke and waist of money!

Stayed July 2014
Helpful?
Thank D1746LFjessicad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, July 10, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel.
We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience . Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

I have already reached out to you off-line to help resolve this for you.

John Bailey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SOBE1
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 9, 2014

Took the Family up to Boca for one night on 4th of July. I didn't want to break the bank and since I am Hilton Diamond member I snagged a good $99/nt deal here. This is NOT a regular Hilton. It used to be a Embassy Suites type property that is now branded differently. Everything operates and it designed just like the Embassy Brand. It is located in a commercial industrial park in front of a lake/big pond. Let's get down to the nuts and bolts of this place: Positives First: Spacious room {in the Embassy suites style} , Very Good breakfast buffet and made to order omelettes and pancakes {Again just like Embassy Suites} Customer service and check in was friendly and efficient. 2 hr late afternoon happy hour w/free wine and cocktails {Again like Embassy Suites}. So budget wise you are getting a nice bang for your room rate buck. Negatives: Older/Old property. Old properties in South Florida tend not to do well over time. Mold/Mildew and an overall mustiness permeates throughout the property and rooms. The proximity to the Lake/Pond also has contributed to this. You need to blast your room A/C to keep this at bay. Rust is also found in places where it should have been renovated and replaced {doors, hallways and elevator landings} You can't just cover old in Florida you have to renovate/replace it and this property has done neither as of my stay. Again you get a great value with the add ons {breakfast and happy hr} but temper that with the negatives and decide accordingly.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank SOBE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Walton Beach, United States
1 review
Reviewed July 9, 2014

We stayed here for our friends wedding party. We had over 15 people staying throughout different rooms. Everyone had a great time. The bar was amazing. When they say free drinks from around 5-7:30, they mean it. We had a ton of drinks among all of us every night. We even came back to the bar after the wedding and had a blast. We swam in the pool and hot tub a bunch, and those were really nice. The breakfast was also very good, the omelette line was always very long, but thats because they were really good. Never left hungry after breakfast. Only bad part was they were modernizing one of the elevators, so it took a while to get up and down floors. It was not a negative because they are trying to keep everything nice. We got a special rate, so this was well worth the price. The lobby was very elegant looking, but the hallways on each floor were kind of outdated, and 80s-90s looking. If they updated the carpet and walls there would be nothing for me to mention in a negative light. Would recommend to anyone! Especially families. Saw many kids running around, and they were all having a blast.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2014

We checked into this Hilton after a disastrous night at the Doubletree west Palm Beach Airport.
The rate was excellent and included breakfast. The staff was extremely helpful as we arrived before noon and our room was ready. The only negative, and it is only temporary, is that the hotel is renovating the elevators, so there is only one of the two operating.
I believe that this property was an Embassy Suites previously as the breakfast was first class.
The room was indeed a suite with a separate bedroom, two flat screen TV's, a fridge, a microwave and a safe.
All in all an excellent stay.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stuart E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
Reviewed June 30, 2014

The A/C didn't work in my room: I couldn't get the room warmer and the result from Maintenance's visit was the A/C no longer worked at all. After 24 hours in south Florida in June, your room gets pretty warm. Our new room was great: the A/C worked, it had a luggage rack, a robe, a nicer bathroom and no noisy dehumidifier. I accept that A/C's break. I don't accept that they can't get fixed. I don't understand how 2 rooms in the same hotel can be outfitted completely differently. Staff in this hotel is really unfriendly. No apologies offered for my trouble with a bad room and the need to change rooms. No follow-up call after maintenance visited to see if problem was corrected. No follow-up call after switching rooms to see if I was now satisfied. Breakfast area staff is also unfriendly (except for the omelet station staff who are very nice and make a fantastic omelet). I stay at a lot of hotels for business and pleasure. This one really stands out as having poor service. On the plus side, the bed is nice, room is clean (although carpet and sofas could stand replacement soon), towels new and thick. I wouldn't rule out staying here again if the price was right. But I would definitely be more proactive about requesting a new room if there was a problem and I wouldn't expect staff to smile.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scot P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, July 3, 2014
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

I'm glad we have already been able to discuss and resolve this for you off-line.

Thank you again for your feedback and we hope you will consider staying with us again

Sincerely,

John Bailey
General Manager
Hilton Suites Boca Raton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2014

This is a very nice place to stay, the rooms are a good size, love having two TV's. Having a Balcony is a big plus for my husband and I!!!, also great to have very good breakfast on the property. And last but not least and a great location.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Gwendolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, June 30, 2014
Thank you for staying with us and for your comments.

I’m very pleased you enjoyed our convenient location, comfortable suites, and quality of our complimentary breakfast.

We hope to see you again.

Sincerely,
John Bailey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boca Raton Suites

Property: Hilton Boca Raton Suites
Address: 7920 Glades Rd, Boca Raton, FL 33434-4114
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#13 Business Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton
Boca Raton Hilton

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