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“Hilton brand 25 years old, no upgrades”

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Hilton Boca Raton Suites
Ranked #10 of 27 Hotels in Boca Raton
Certificate of Excellence
Northern Virginia
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Hilton brand 25 years old, no upgrades”
Reviewed September 12, 2011

Unfortunately I have to hand this hotel a poor rating. Why? Because they have not upgraded their rooms in what must be 25 years. Moldy, mildewy, unpleasant. They did switch us to a room where the mildew was not at gag level, thus preventing a terrible rating.

They do give a free breakfast in the morning (great, surprisingly), and free cocktails in the evening. But ask yourself this question. What other Hilton Hotels that you know of have to do this for every guest? Also ask yourself how many Hilton Hotels have NO lunch or dinner restaurant service on property. Bingo! The Hilton Suites in Boca Raton! None of that.

They are better off gutting the rooms and bringing them to 2011 Hilton Worldwide standards. I was especially unsatisfied with smell of mildew, 1982 balconies and door fixtures, old, super noisy HVAC systems, dated lobby fixtures, doors, worn furniture in the living areas.

I will say that the General Manager of this property replied personally to my e-mail, however I gave him the very same description I give above. Do a modern, full, upscale room and common area upgrade and they can dramatically increase their rate, and increase guest satisfaction.

Room Tip: Ask for the least amount of mildew smell in your room.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank midatlantictraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Boca Raton Suites, responded to this review, October 6, 2011
Thank you for staying with us and for your constructive comments.

I am pleased to tell you that we are in the middle of refreshing our guest suites and corridors with new carpet and that we also plan on updating our food and beverage areas in the next few months. These projects will continue the renovation of the hotel we began with our lobby renovation.

I'm glad to hear you enjoyed our complimentary breakfast and cocktails. Many of our guests appreciate the great value this offers. And while the hotel does have a restaurant partner immediatley adjacent which provides our lunch and dinner service, we are fortunate in that City Fish Market is one of the premier seafood restaurants in our area. Their level of service and quality of food far surpases the average hotel restaurant.

I do hope you will return to see our new look.

Sincerely,
John Bailey, GM
john.c.bailey@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Orlando, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 12, 2011

The best thing about this hotel is the location. If you have to stay in Boca this is the best spot to get around. Its right by the Turnpike and a short drive to 95.
The Parking lot is shared with a Seafood restaurant, which is confusing and inconvenient, but manageable.
If you have to choose a hotel in Boca, trust me, this is the best one. I've stayed at them all.

Room Tip: Hypo-Alergenic rooms are nicer and on higher levels. Nice fitness center. The restaurant next door...
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank DHoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baltimore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 10, 2011

Stayed in hilton suites for a short stay before leaving on a cruise. Easy drive to both Fort Lauderdale and Miami ports. Rooms spacious, clean, and comfortable and the suite set up with sleep sofa, TV and bath separate from bedroom good for families. We enjoyed the pool and the beach is a short drive away. Had a car so cant say how the shuttles work.
Full breakfast in am offered anything we could want and we took advantage of the afternoon cocktails on one day which was a nice break. Lots of deals available for this property, great value. Stayed here few yrs ago with good memories, werent disappointed.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank paranapenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, FL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 1, 2011

Was in town for business and chose to stay at the Hilton due to location. Thank goodness I reserved the Pure Allergy Guestroom, or otherwise would not have been able to stay at the hotel. The minute you walk in the lobby you immediately smell mildew, mold, and smoke. The hotel is very run down and needs a remodel. The smell is in the elevators, the restaurant, and lobby and the common spaces. However, I was very pleased with the guestroom as the Pure Allergy machine really helped and was able to breath clearly in the room and nice sound for sleeping. Nice floor plan with separate sitting area, patio, and large desk since I was working preparing for a presentation and comfty bed. The room however, could use a remodel and lift as very outdated. It did have HDTVs in the sitting area and bedroom. I was unable to use the common areas of the hotel, but was able to walk over to City Fish Market Restaurant (not affiliated with the hotel) as part of the Buckhead Life Group Restaruants (which I love having lived in Atlanta for over 15 yrs). It was perfect as they gave me a booth next to the waterfountains and was able to finish my powerpoint and enjoy a nice glass of wine, seabass, almond basket, and coffee....nice view and pleasant stroll back to the hotel on the scenic walkway. As a Hiltons Honor Member they offered a late checkout since I had an evening flight. No wine offered with room service, and gift shop did not carry wine. Do not expect any frills here but a good location with spacious room - ask for the pure allergy room.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Quaintinns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Bridge, New Jersey
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 25, 2011

I loved this hotel. The breakfast was beyond great! Great selection of foods and it was impossible to leave hungry. Housekeeping we always left a dollar or two each day and the room was always kept very clean..beds and all and restocked our amenities always. The pool was larger than it seemed online with its own lap lane. No more than 5" deep. They provided towels which was great and the hot tub was very comfortable too. The hotel grounds were beautiful with the backyard pond and the adorable swans. The kids loved the animals (swans, cranes, turtles and ducks). We enjoyed the 2 hour cocktail. The pre mixed pina coladas were awesome and they also provided a yummy chex mix. Front desk and staff were so very helpful with our random questions and accommodated all our requests. We enjoyed the City Fish Market Restaurant which is located next to the hotel. Great food!! I will definitely return whenever Im back in Boca. Thank you for a great stay.

Room Tip: Definitely join the Hilton Honors program. Its free. We were on the Executive Level (5th flr) becaus...
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Luv2Travel0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagler Beach, Florida
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 7, 2011

Booked at last minute for a concert down there; we were so happy w this property! Booked a Pure room, which wasn't quite what we thought it would be, but to know it is cleaner & has the purifier was what we needed for allergies. Comfy beds, plush bath towels. These make such a difference! Rooms are suites, w microwaves & minifridges; appreciate being able to close off the bedroom door at night, or to get ready in the morning w/o waking up family. Hotel is showing a little wear, but as a business owner I really value a phenomenal staff - & this Hilton has it. From Jasmine who put us in the perfect room for our needs, to Jennifer who greeted us w cookies & such a warm personality, to Yvon in the dining room who kept us coffee'd up. And the breakfast! Cooked to order, the best omelette! Huge spread of great breakfast items - fresh!
What a value- looking for reasons to go back to Boca!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LSKOCH5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 4, 2011

We have stayed at this hotel at least once a year for the past 9 years. The hotel is a beautiful and well-maintained property and the hotel staff are all very nice.

The rooms show their age a bit even though the housekeeping staff do a great job of keeping them clean. The mattress ws a bit worn but still very comfortable. The bathrooms are smaller than many other hotels and the toilet is right in the path of the door so it can be hard to shut the door without moving to the side. Each room has a mini fridge as well as a microwave. The walls are fairly thick so we rarely heard any noise from either side of us, and there were people in rooms on both sides of us during the week we stayed there.

The "cooked-to-order" breakfast is fantastic! Chefs Louis (sp?) & Junior are amazing cooks and can prepare just about anything. The wait staff are all friendly and go out of their way to make certain that you have everything you need.

The workout room is clean and has new equipment. The pool is great (even though it is hard to swim in the middle of the day because the sun is so bright and hot in the middle of the summer).

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank goneaway76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Boca Raton Suites

Property: Hilton Boca Raton Suites
Address: 7920 Glades Rd, Boca Raton, FL 33434-4114
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#13 Business Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton
Boca Raton Hilton

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