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Reviewed August 15, 2017

Not satisfied with what i got based upon what i paid to stay there. Service at the bar was terrible. Food and drink were overpriced. Best part of the hotel is the location. Rooms were clean and big. Don't stay on the ocean side there is a bell that goes off every time the bridge has to open to let a big boat in. It's loud and will wake you up

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank raymondsT1995EW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DehnelJ, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded August 20, 2017

Dear RaymondsT1995EW, thank you for taking a moment to share your recent experience. We sincerely apologize for your restaurant experience and can assure you this is not a typical experience at our resort. It is our hope you voiced your concerns with a member of our restaurant manager and they were able to address any issues quickly and efficiently. We do offer rooms on Lake Boca side that is much quieter and does not have the bridge. It is our hope you will return and allow us another chance to restore your faith in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2017

The hotel was more than what I expected. I had a very pleasant stay and experience. The food was very good from breakfast to lunch and may I add they offer free champagne everyday at a certain time of day. I would highly recommend this hotel.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank elizabethrH3076NN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DehnelJ, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded August 20, 2017

Dear ElizabethrH3076NN, thank you for taking a moment to share your recent experience. We sincerely appreciate your recommendation of our resort and are happy you enjoyed your stay with us. We look forward to welcoming you back the next time you're in Boca Raton!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2017 via mobile

At Waterstone Resort, You'll find unparalleled views of the Boca Inlet while you enjoy your cocktails and meal. Nowhere is better! They have 50% Happy Hour Monday- Friday from 4:30-6:30. Food is good but pricey!

Date of stay: August 2017
Trip type: Traveled as a couple
Thank tammylawman
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DehnelJ, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded August 20, 2017

Dear Tammy L, thank you for taking a moment to share your recent restaurant experience. We are happy you enjoyed our happy hour and look forward to welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2017

Sometimes you don't know how good the service level can be until you experience a problem. During a recent stay I had an issue with my rental car. Of course I was running on a tight schedule. Jeff was running valet services. When he learned of my predicament he offered to call me an Uber, then he quickly reconsidered the added time delay and offered me the keys to his personal car. A classy move indeed. If that wasn't enough, the rest of the staff seemed to care about the guests to a similar level starting with one of the managers, Hira, who made sure every need was met including a last minute request for a conference room. Thank you to Jeff, Hira and the entire staff for a wonderful stay. p.s. if the service wasn't enough the property is simply gorgeous and the food was good too!

Room tip: Water views from most if not all rooms.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank carlospL4017PU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DehnelJ, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded August 20, 2017

Dear Carlos P, thank you for taking a moment to share your recent experience. Service is one of our main focuses and it is truly evident here. We will be sure to share your lovely compliments with Jeff and Hira. We look forward to welcoming you back to the Waterstone Resort & Marina in the not too distant future!

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Reviewed August 8, 2017

The views from the rooms is beautiful. The rooms themselves, well appointed and the bed very comfortable. It was very hot outside that day but they had the room already cooled off which was very welcoming. Every afternoon they have champagne in the lobby which was fun. The provide transportation to where you want to go and even provide bikes if you want to ride. The staff is top notch and eager to make sure that your needs are met.

Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank sdnasca
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DehnelJ, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded August 11, 2017

Dear Sdnasca, thank you for taking a moment to share your recent experience. Service and cleanliness are our two main focuses and we are thrilled to read we exceeded your expectations. We look forward to welcoming you back the next time your travels bring you to Boca Raton!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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