We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room substandard, front desk staff not helpful to resolve problem”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Boca Raton-West
Ranked #21 of 27 Hotels in Boca Raton
Reviewed December 14, 2012

We stayed in room 206, and the room was a disappointment from the very start. The first thing I saw when we opened the door was the corner of the wall in front of us had a large, badly repaired gouge in it.

Once we entered the bathroom we noticed a pube on the floor and a yellow stain looking like a drip on the outside of the tub. The shower sprayed on the floor, the sink wasn't seated properly under the counter in the bathroom, the fridge was warm, and the room was so bright from the parking lot lighting that my very sleepy toddler asked me if it was getting to be day time at eleven pm. It was also extremely noisy, not only with road noise, but hallway noise.

If we come back to this area again, we will not stay here again.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank akmacbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this reviewResponded January 1, 2013

Dear akmacbell,

Thank you for staying with us and taking the time to give feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry that we were not able to deliver up to your expectations especially with the room accommodations that you were given. I understand the discomfort that this caused you and I appreciate you bringing these issues into our attention as this is our best resource of improving what we can offer.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (176)
Traveler rating
Traveler type
Time of year
Language
  • More languages

118 - 124 of 176 reviews

Reviewed December 11, 2012

And that is exactly how you feel as soon as you enter this hotel. The ambience is something you have to feel for yourself. The set up of the lobby, the breakfast area make you feel so comfortable.
The staff here are extraordinary - nothing is a bother for them.
You will not, repeat, will not go wrong with your stay at this "home away from home".

Room Tip: Request a room overlooking the pool so as to avoid any traffic noise.
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Calnev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lou F, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this reviewResponded December 12, 2012

Thank you very much for your glowing response. The entire staff appreciates the oppurtunity to welcome our guests and make them feel at home. We have many repeat customers and it is with great honor that we get to see so many nice people from around the world. We strive to be our best and we encourage all our guests to provide feedback . Thank you again and until next time, you have yourselves a wonderful winter season and feel free to come back anytime, any day of any year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

I must admit, I do not like Holiday Inn Express hotels. The quality is inconsistent. This hotel was good. The room was well appointed and updated. The bathroom was small as usual for an HI Express. The breakfast was of limited quality but the selection was good. Overall, a very good experience.

Room Tip: Top floor in the tower.
See more room tips
  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lawtraveler084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lou F, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this reviewResponded December 10, 2012

Thank you for taking the time to respond. We take pride in the service we provide to all our guests and it shows. The hotel has been nicely decorated for the holidays and we look forward to seeing our repeat guests year after year. Please come again when in the South Florida area. We are a great limited service property in close proximity to most everything in this area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

While the hotel was clean and convenient, as noted in the other reviews, I would not stay there again (unless I don't want to get any sleep). The wing we were in was ground level at the front of the hotel. There was lots of noise late at night from the parking lot outside (which the hotel staff did nothing about when we complained), in addition to the considerable traffic noise from Glades Avenue. The walls in this part of the motel must be very thin, as we heard all the "plumbing" noises from the adjacent rooms.

Room Tip: If you have to stay here, get a room on the 4th floor of the back wing - do not accept a room that f...
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lou F, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this reviewResponded November 15, 2012

Thank you for taking the time to respond. Your opinions are very much appreciated and we do value your business. Please keep us in mind for future stays and perhaps a poolside room may be more to your liking. Safe travels and thank you again for responding.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2012

Overall this was a fairly typical Holiday Inn Express, but somewhat run down and ready for refurbishing. My bathroom had moldy peeling wallpaper (approx 1 square foot was dangling and the back of it was black). It is a convenient location, with a pleasant lobby, decent beds and basic breakfast. The linens and towels were good. The toiletries were very basic but did the job. If it weren't for the wallpaper issue I would have rated this as a "4" or an average Holiday Inn Express.

  • Stayed: September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Flintstone1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Very good stay. Right off exit 75 Turnpike. They honored a coupon from one of the magazines you get at the Turnpike's rest stop, and I ended up paying $69 a nite ($75 with tax). Super clean. Friendly front desk attendant. Safe area. Has a shopping center right next door, including a supernarket and a Marshalls and a Burger King right across. They are doing some kind remodeling though. However at the room I stayed (103, first floor), I did not hear any noise. The breakfast was great! Loved the variety, and very well presented, (6:30 to 10:30).

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank alka33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lou F, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this reviewResponded August 28, 2012

So glad you took advantage of our listing in the coupon book. We are located in a great spot and do appreciate our guests taking the time to respond. Our staff is very loyal and takes the time to get to know our guests. Chances are they will remember you next time you stay with us. In the meantime, have a great day and safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2012

I have a fantastic time here! The room is clean and the bed was very comfortable. We stayed for a night but the room was in such a great location that we decided that extend our stay a couple more nights.

  • Stayed: August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RoamingAni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lou F, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this reviewResponded August 28, 2012

Thank you very much for taking the time to respond. We are very proud of our staff and our location makes us the perfect spot to visitors to the area. Travel safely and please keep us in mind for future visits tto the South Florida area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Boca Raton hotels
0.3 mi away
Hilton Boca Raton Suites
Hilton Boca Raton Suites
#10 of 27 in Boca Raton
1,164 reviews
3.1 mi away
Wyndham Boca Raton
Wyndham Boca Raton
#7 of 27 in Boca Raton
1,520 reviews
3.1 mi away
Boca Raton Marriott at Boca Center
Show Prices
Show Prices
Show Prices
4.1 mi away
Hampton by Hilton Boca Raton
Hampton by Hilton Boca Raton
#2 of 27 in Boca Raton
630 reviews
6.2 mi away
Hilton Garden Inn Boca Raton
Hilton Garden Inn Boca Raton
#6 of 27 in Boca Raton
705 reviews
3.0 mi away
Renaissance Boca Raton Hotel
Renaissance Boca Raton Hotel
#8 of 27 in Boca Raton
951 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Boca Raton-West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Boca Raton-West

Address: 8144 Glades Rd, Boca Raton, FL 33434-4064
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 27 Hotels in Boca Raton
Price Range: $106 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Boca Raton-West 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Take a Video Tour of the hotel. Stay Smart at the Holiday Inn Express Boca Raton West. We offer: Free Express Start breakfast bar, Free local calls and Priority Club Rewards benefits. We are situated in west Boca Raton at the Lakeside Shopping Center. Just 2 miles from Town Center Mall and 2 miles from the Evert Tennis Academy. Only 1 block west of the Florida Turnpike. Visit Boca Raton, FL and stay smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, IHG, Cancelon, Travelocity, Orbitz, Cheap Tickets, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn Express Boca Raton-West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Boca Raton-West Hotel Boca Raton
Holiday Inn Boca Raton
Boca Raton Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing