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“Need a real deep clean”

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Boca Raton Marriott at Boca Center
Ranked #4 of 27 Hotels in Boca Raton
Certificate of Excellence
GreenLeadersBronze level
Miami, Florida
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Need a real deep clean”
Reviewed October 10, 2012

Great check in, but the room was dirty and mold and mildew all lover the sink and tub, also toillet was dirty, used and not flush. They offer us another room and guess what the same situation we and up checking out at 11pm and checking to the Renaisscence Boca Raton 30 min later

  • Stayed June 2012, traveled as a couple
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
czucker, General Manager at Boca Raton Marriott at Boca Center, responded to this review, October 11, 2012
Dear Valued Guest,

Thank you so much for taking the time and providing your feedback from your recent stay with us. I sincerely apologize for not providing you our Marriott high quality standards in both product and cleanliness. I have reviewed your comments with all Department Managers and we will continue to make the necessary adjustments to all the processes we have in place to avoid this from happening again in the future.

I certainly hope you provide us another opportunity to make this up to you and please contact me directly so I can personally set up your reservations and thank you in person for this valueable information.

Sincerely

Cathy Zucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
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English first
San Juan, Puerto Rico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 10, 2012

The hotel is very well located close to shops and restaurants. The rooms are nicely decorated, spacious with a good bathroom. The pool area is nice and very clean and well kept. The staff is helpful, I will stay again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Connecticut
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 8, 2012

The Boca Marriott is an oasis in the midst of the chains. It is truely my home away from home as the exceptional staff make you feel like "it's all about you"! I do go out of my way to stay here year after year. The pool is a nice treat as it isn't crowded and always inviting. They really cater to business travelers with a good work space and free internet and it's close to so many good restaurants. It's really the people that make it top shelf! Treat yourself - !

Room Tip: It's all good!
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfgoddess99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside Beach, South Carolina
1 review
Reviewed October 6, 2012

I truly enjoy staying here. It always feels like I'm staying with friends. The hotel is clean and in a great location. The pool always looks inviting. The staff is very friendly and go out of their way to meet your needs. I won't hesitate to stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwapexnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
Level Contributor
179 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 6, 2012

As a Conference Director, we have now held six conferences at this hotel, the last conference just two weeks ago. I have already signed us up through 2015.... Since our contract started, all the guest rooms have been refurbished, and are of the expected high quality a Marriott hotel requires. The foyer is about to undergo a new design and I understand will further enhance the ambience of what is a very "conference friendly" hotel. I cannot speak highly enough about any of the staff, I am always address as Mr. (first name") any issues are resolved immediately and before our delegates and members notice them. Behind the hotel, a amphi-theater style atmosphere is being created with fountains, illuminated palms and a stage for entertainment which opens up to some excellent walking distance restaraunts. Room rates are very reasonable, meeting space is what you would expect, with two ballrooms that sub-divide and a covered outdoor courtyard which we had set up with coffee stations during the day and bars during the evening. From contract signing to invoice settlement, it is a joy and pleasure to work with the management and staff of the Boca Raton Marriott at Boca Center.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USPSD8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
Reviewed October 3, 2012

Have been at the hotel before and have always enjoyed it this stay was a big disappointment. Stray cats and raccoons are around the front entrance not so inviting. The front desk team is always accomdating and friendly. Our room was a little musty and during our stay we had to call for extra amenities as they were not left when the room was service little odd. We had the breakfast buffet and our omelette's were great along with the service from grace. We are considering coming back in December however we were told the restaurant and lobby will be under construction so we may look for another option.

Room Tip: Ask for a high floor odd side the courtyard has been under construction for sometime. Not sure when...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annmarie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
czucker, General Manager at Boca Raton Marriott at Boca Center, responded to this review, October 4, 2012
Dear Valued Guest,

We certainly appreciate your feedback from your recent stay with us. Our entire team reviews the comments and is committed to improve and exceed our guests expectations and also ensure consistency in delivering a great product and strong customer service. The Boca Center located right in our backyard is just about complete and will provide our guests with entertainment and events for all to enjoy.

Thank you again for your valued comments and we hope you do return when your plans bring you back to Boca Raton.


Sincerely

Cathy Zucker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
laval
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 27, 2012

The hotel is very clean, the staff is polite and helpful. There are a lot of restaurants around and you are even close to the beach and shopping center. There is almost nobody at the pool so you can enjoy the pool all by your self.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cinthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boca Raton Marriott at Boca Center

Property: Boca Raton Marriott at Boca Center
Address: 5150 Town Center Circle, Boca Raton, FL 33486
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Boca Raton
#3 Green Hotel in Boca Raton
#7 Family Hotel in Boca Raton
#10 Business Hotel in Boca Raton
#13 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boca Raton Marriott at Boca Center 4*
Number of rooms: 256
Official Description (provided by the hotel):
Boca Raton Marriott at Boca Center is a stylish hotel that recently completing a three-year, multi-million dollar transformation. Our Boca Raton luxury hotel's refreshing new look and intuitive service are ideal for blending work and play. Just steps from top Boca Raton dining and shopping - including Town Center Mall and the Mizner Center - our Florida resort atmosphere provides guests with a mix of convenience and luxury. Hotel accommodations feature marble bathrooms, Marriott luxury bedding and plug-in technology. Just minutes from the campus of Florida Atlantic University, Deerfield Beach and Delray Beach, our location offers easy access to local golf courses, oceanfront fun, airports and more. On-site amenities include a fitness center, outdoor pool, dining at our Cafe 5150 and Concierge Level services. Featuring more than 13,000 square feet of elegant ballrooms and event space, our hotel's renewed appearance also provides a premier destination for social and business events in Boca Raton. ... more   less 
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Also Known As:
Boca Raton Marriott At Boca Hotel Boca Raton
Marriott Boca Raton

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