On June 25th, we got transferred from residence inn pompano beach to this hotel for one night ( due to overbooking at residence inn) for two rooms. I have been traveling around the world (autralia, Europe, Asia,Canada etc) and never got the worst service. Maybe on that week, they had received too many customer that they can even handle. At the reception, I was greeted ok since I showed my platinum card. Then, I was offer a welcome package and I took water and Hagen daz ice cream. One hour later, my ice cream was bought in a bowl melted and not even hagen daz and the bottle of water was warm. I called the reception desk to let them know that it was melted, they told me that it is how it is and everything is closed and nothing could be done and hang up. I felt rude and not really helpful, especially I did not ask to go to that hotel. After ten hours of flight and exhausted, this is what I got. I went downstairs and sort out why I did not get and more polite answer. The guy at the reception told me: this is how it is and if you don't want it, just put in front of the room and someone will comer and take it back. I am wondering why they even offered something not eatable. I got mad because of his answer and even question myself if I was truly in a Marriott. After a few minutes when he saw me really mad and his manager just came around, he started to be more understandable.
This is a really nice hotel but the service was horrible.
- Official Description (provided by the hotel):
- Renovated in 2015, explore the stylish Boca Raton Marriott at Boca Center. Recently completing a three-year, multi-million dollar transformation, the hotel's refreshing new look and intuitive service are ideal for blending work and play. Just steps from top Boca Raton dining and shopping - including Town Center Mall and the Mizner Center - the hotel's resort atmosphere provides guests with a mix of convenience and luxury. Hotel accommodations feature marble bathrooms, Marriott luxury bedding and plug-in technology. Just minutes from the campus of Florida Atlantic University, Deerfield Beach and Delray Beach, our location offers easy access to local golf courses, oceanfront fun, airports and more. On-site amenities include a fitness center, outdoor pool, dining at our Cafe 5150 and Concierge Level services. Featuring over 13,000 square feet of elegant ballrooms and event space, our hotel's new look also provides a premier destination for social and business events in Boca Raton. ... more less
- Reservation Options:
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- Also Known As:
- Boca Raton Marriott At Boca Hotel Boca Raton
- Marriott Boca Raton