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“And they say they have great customer service??”

The Maui Spa & Wellness Center
More attraction details
Attraction details
Owner description: Boca Raton's new Hawaiian Oasis. This 7000 square foot, tri-level destination spa and wellness sanctuary offers holistic therapies to restore the natural balance, beauty and health. The Maui features an array of services including 10 private treatment rooms, a Hydrotherapy Room, a Relaxation Room, Acupuncture, Chinese Herbology, Meditation, The Orchid Tea Room and much more.
Long Island, NY
Level Contributor
29 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
“And they say they have great customer service??”
1 of 5 bubbles Reviewed March 18, 2013

I have a strong objection when a spa who says "\we provide our clients with the highest level of service" does what they did to me. Ordered a gift certificate online for my mother, which i did once before a year or two ago. I checked box to use CC on file and ordered GC. I received email receipt and confirmation and my mother got emailed a certificate to use. Good to go...so I thought.

I get a cell phone message from my mom few days later, saying she is at the Spa, certificate has been declined and she then paid out of pocket for spa visit. Confused, i did some research. Problem was that the card on file was expired, so I take some responsibility with that, for sure. My question for the Spa was...why do you issues a GC if charge did not go through??? They claim, via back and forth emails, that they sent me an email and called my house and left message. Both are simply untrue! If i got a message, don't they think i would have called and straightened this out instead of having my mother be embarrassed at the SPA? I was so appalled and embarrassed as well! Here I am thanking my mom for a visit for me and my family to see her in FLA and i stiff her with a useless GC? This place, won;t mention the women's name (unless someone asks me) flat out lied to me about trying to contact me. They simply have an awful system which negatively affected myself and my mom.
I will strongly encourage her and anyone else to NOT give this place your $ if that's how they treat clients!!! There are plenty of other good spas that deserve your $ more than Maui.

Visited March 2013
6 Thank riz33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • Any
English first
Great Neck, NY
Level Contributor
56 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“We loved it!”
5 of 5 bubbles Reviewed January 24, 2013

My daughter & I went last week while visiting Florida. We both loved it. It was clean, pretty, relaxing, with a lovely atmosphere, with very nice young ladies working there. We did the Hana water treatment room (a must!) & both got different types of massages. Thanks Lisa for an awesome massage & Ivanka for your guidance. We can't wait to go back next time we visit Florida. Try to spend at least 2 hours to really relax.

Visited January 2013
Thank DonsPromo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
38 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Truly excellent spa”
5 of 5 bubbles Reviewed November 22, 2012

Love Love loved this spa and I've been all over the world. It's relaxing and beautiful and just wonderful.

1 Thank lysalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Pete Beach, Florida, United States
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Seaweed Body Wrap by Jo”
5 of 5 bubbles Reviewed November 18, 2012

Jo was simply amazing. She gave me the absolute best facial and head massage while I was enjoying my warm sea weed wrap. I have had many massages over the years and she is truly gifted. She is a gentle soul with a magical touch.

Visited November 2012
3 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“An island getaway in your own backyard!”
5 of 5 bubbles Reviewed October 4, 2012

Great place to go with a few friends to have a Spa Day! My friend loved her birthday spa party! Beautiful and very relaxing! The rooftop is fantastic to lounge and just be.

Visited September 2012
1 Thank Fabulousat40_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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