We've been to the Griddle a few times and overall while some of the items are a little on the pricey side it never stopped us from coming back.
On the latest visit, I had a taste for the Country Fried Steak breakfast that I used to enjoy in Texas but thought I better ask the waitress whether it was home-made or the standard out of the box product that most South Florida eateries pass off as Country Fried Steak.
The server (younger lady) told me that "It's Home Made Right Here" so without question I ordered it. The order arrived promptly and what a disappointment it was to find that only a few minutes ago it was a flat tasteless "out of the box" Country Fried Steak.
I don't know if the management tells their staff to just say Homemade, thinking they can pass it off , or if the waitress was just too lazy to go and actually check on it but either way it's a disgrace!
No problem, it wasn't the first time I've been told that it's homemade only to find that it's not so I ate it just the same.
While I will always tip servers 20-25% minimum because I know that restaurant owners get away with paying servers peanuts with in the Southern states so I look after them. In this case I thought that even though the waitress was actually the person that gave me incorrect information I chose not to take it all out on her with the tip. I tipped 16% and then left the table to use the restroom.
Upon my return from the restroom, my dining partner advised me that the owner wanted to talk to me about why I tipped so little...16% is so little?? I spent a lot of years in the service industry and if I ended up with an average of 10% it was a good night. I chose not to track the owner down as she was busy speaking with another customer (hopefully not chastising them too), and we left. I've eaten at thousands of restaurants and have never seen a restaurant owner scrutinize a servers tips. Kind of makes me wonder whether she skims tips from them.
I now started to believe that the owner tells her service staff that everything is "Homemade" and when they get caught with out of the box product, she thinks it's the customer that's wrong.
I asked the question..and got a lie in return. Whether it is the serviers lack of knowledge, or the owners nose growing I guess we'll never know what the real truth is.
Shame, Shame..there's way too many great restaurants in the Boca/Delray area to be serving inferior food at above average prices and then expect to be successful. Probably the reason why this restaurant rarely has more than a couple of full tables at any given time.
I'm not the first person I've heard asking for real Country Fried Steak and if this restaurant learns from this experience I'm sure it would greatly increase their sales and garner a steady following of customers. Even if they freeze the tenderized minute steak after breading it, (now how hard is that?) the results will show in the positive till receipts.
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