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“Great service” 5 of 5 stars
Review of Fairfield Inn & Suites Boca Raton

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Fairfield Inn & Suites Boca Raton
Ranked #15 of 28 Hotels in Boca Raton
GreenLeadersBronze level
Tampa, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great service”
5 of 5 stars Reviewed November 18, 2013

I stay at a lot of hotels. However, this is the very first time that a customer service rep at the front counter welcomed me to the hotel with a hand shake. His name was Shawn and appeared to truly take pride in his job and making his guests feel welcomed. The room was great along with everything else about this location. I will not hesitate to stay there again when travelling to Boca.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    81
    82
    42
    18
    12
See reviews for
81
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Boca Raton, Florida
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 11, 2013 via mobile

The staff was very nice and the hotel was mostly clean. Overall a fine place to stay for one night. I will say that our room was generally clean but there were several spots on the carpet that were wet. One spot in front of the bathroom door, one spot in front of the bed, and another spot in the hallway. We were not sure why the carpet was wet and we didn't say anything because it was already late. Other than the carpet it is a good place to stay and it was reasonably priced.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank butrfli480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 27, 2013

Stayed here when visiting FAU, and it is very close to the university. They even have a special savings club for FAU parents, which I thought was nice. The king room was divided into a sitting room with a sleeper sofa and the sleeping area--the bed was very large and the flat screen TV was the largest I've ever seen in a hotel room. There was a 20 screen movie theatre located on the same road, and a shopping center was also near by. Breakfast was decent with hot and cold items and the breakfast area is more spacious than most hotels. I also appreciated that the room had a dehumidifier, since this is South Florida! I would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EconMom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, November 8, 2013
Dear EconMom2,

Thank you kindly for taking the time to write your review for us. It is always so very much appreciated. I'm so glad that you and enjoyed your stay and will be coming back again. Yes we are in South Florida and those dehumidifiers sure do make a difference don't they? I'm happy you appreciated having one in your room, all of our guest rooms have them. We look forward to having you stay with us again the next time you're visiting over at FAU.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed October 1, 2013

I booked ten rooms at this facility for an event being held at Florida Atlantic University. Kaitlyn in group sales was fantastic to work with throughout the process. The staff at the front desk were very professional and the hotel was very clean throughout the common areas.

Our rooms were very comfortable thanks to the dehumidifiers that have been added.

Best of all, the hotel was only a mile from the campus. We will definitely be back.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bubba1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, October 8, 2013
Dear Bubba1202,

What a FANTASTIC review! Thank you so much and I am so happy you enjoyed your time with us. I hope your event at FAU went well. It puts a smile on face to know that you found the employees to be professional, the hotel common areas very clean, and the rooms comfortable. I do hope that the next time you have another event at FAU or even just a weekend get-a-way, you'll come visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
263 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed September 29, 2013

Gotta love the Otis Spunkmeyer cookies at the front desk! The peanut butter were my favorite. Be sure to try one or a few!

Our check-in was quick and friendly. We even had a call from Erin a little later to insure that we were happy with our room. Continental breakfast includes yogurt, fruit, juices, Belgium waffles, scramble eggs, sausage, turkey Canadian bacon and of course plastic silverware, cups and foam plates.

We checked out the pool area when we first got there. The area by the hot tub was very dark and unsafe. We brought this to Erin's attention however 3 days later when we left the area was still dark and unsafe. What a shame!

The pillows are horrible. We switched out the feather ones for foam and they were just as bad unfortunately. Our room was made up daily. Sheets are changed every third day of your stay so we never got fresh sheets. There's a fridge in the room and a microwave in the breakfast area. Free Wi-Fi and a nice computer desk and chair.

The hotel is on Airport Road - yes that means planes fly overhead. For our purposes it was centrally located and worked ok for us.

We tried to add a 4th night on to our 3-night reservation online. The website continued to buffer and the reservation would not go through. We called AARP to see if they could help us and they basically refused to do so. We call the Fairfield to see if they could extend the rate and they also refused to do so even though they confirmed they had availability. Totally unacceptable really. We already had a 3-night reservation. They chose to have a room possibly unoccupied rather than do the guest-friendly thing and extend us one more night. Even though we were trying to make a last minute change, if was frustrating dealing with AARP and Fairfield. So, we were welcomed with open arms and an AARP rate at Trianon in Bonita Springs. Check out my review of this great hotel!

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, October 8, 2013
Dear DesertDee326,

First I'd like to start by thanking you for taking the time to write your review. Every comment or concern is very much appreciated and helpful to us. I'm glad you love the Otis Spunkmeyer cookies. The sugar free lemon and the peanut butter are my favorite too!
I'm not quite sure what happened when you tried to extend your stay and I sincerely apologize that we were not able to accommodate you. In our efforts of being "green" we do change the sheets for our long term staying guests every third day, however, a guest can request that the sheets be changed daily and we are happy to fulfill such request. The outdoor pool lights unfortunately were not as easy a fix as I would have liked but it has been taken care of...it just took a little longer than we had hoped. Again my apologies for your inconveniences and hope that you will give us another chance the next time you are in Boca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tomsriver nj
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 22, 2013

By booking on line we got a $70.00 dollar rate. they have a great out door built in pool and hot tub. Located by route 95, no noise worries. Their breakfast is fantastic. Eggs, ham, sausage, juice machine, hard boiled eggs, fresh fruit, three kinds of yogurt. small pints of milk, coffee and tea, cereal, different pastries. Coffee and tea is available 24 hours, WI-FI. Rooms are exceptionally clean and updated. very safe.

Room Tip: it is all good, small airport in back. not much noise except an occasional small jet take off.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, October 1, 2013
Dear paul m,

Thank you so very much for your amazing review! I love how you're so descriptive and even more so that you enjoyed your time with us. Your kind words about the rooms being exceptionally clean, the pool and hot tub, and fantastic breakfast are greatly appreciated. We hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 5, 2013

Very nice average hotel. Very clean and accommodating. Breakfast free. Great for in and out visit. No complaints at all. The staff is very nice. This is not a 4 or 5 star hotel, but for the value it is very good.

Room Tip: If you are looking for convenience and a quick in and out room, stay here. This is not a 4 or 5 sta...
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, September 20, 2013
Dear jonsob,

Thank you so much for your review. I'm so happy that you found the hotel to be clean and accommodating and the staff nice. We appreciate you and hope you'll be back to visit us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Boca Raton

Property: Fairfield Inn & Suites Boca Raton
Address: 3400 Airport Rd, Boca Raton, FL 33431-6420
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Boca Raton
#13 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Boca Raton 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Boca Raton
Fairfield Inn & Suites Boca Raton Hotel Boca Raton
Fairfield Inn Boca Raton
Fairfield Boca Raton
Boca Raton Fairfield Inn

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