We have been going to Racks for many years and always enjoyed it even though its not cheap.However it has deteriated recently and our last visit was the final straw. We were served by an over friendly server whose manner totally changed after we had complained about being served cold food not once but twice. When the manager came over and we explained the problems he was very condescending and plainly not interested in dealing with our complaint and the server was standing there glaring at us. As if this is not bad enough we have since the visit been trying to discuss this with their head office And have had no proper response do they really don't care about customer service. Expensive and Arrogant!
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