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“Boca Beach Club”

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Boca Beach Club, A Waldorf Astoria Resort
Ranked #1 of 27 Hotels in Boca Raton
Certificate of Excellence
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Boca Beach Club”
Reviewed February 25, 2014

My family stayed at the Boca Raton Beach Resort for a long weekend. I have never been so disappointed with a vacation. We have stayed at multiple five star hotels and resorts, and I have never had such poor service or seen such poor organization in a resort.

We arrived on Friday late. We are from the North and were very excited for a much needed, family vacation in the sun. I had requested connecting rooms. My husband and I have four (4) children. When we got there, we discovered that the rooms reserved for us were not only not connecting, but also on different floors. We had one suitcase for all the children. The check in person said that it would be her weekend mission to get us to a connecting room by the next day.

The next morning, I stopped at the front desk to inquire about the connecting room. The agent at the desk did not know anything about the request or that we were looking for different rooms.

Late that afternoon, early evening, I stopped at the front desk again. Again, a different agent had no idea that we needed connection rooms or that were looking for someone checking out to change rooms.

The same situation occurred the next day.

I understand that no room that is reserved is GUARANTEED, however, when I made the reservation, I told the agent that we needed to be connecting. If that would be a problem, I would reserve rooms at a different hotel in south Florida. She said that should not be a problem. We spend the entire weekend apart. Our youngest goes to bed at 8:30/9:00. We would meet for breakfast at 10:00. This vacation is the only vacation that we take south yearly during the Winter months. I did not see my husband for 1/2 of the vacation. I was hoping to find a new venue for our family during our winter break. I am EXTREMELY disappointed. The staff said that they would help us but did not even check for us or try to accommodate us. There was ZERO effort made. I complained so they reduced the rate of our room. I would have paid twice that much to have our family spend time together.

Room Tip: Don't go if you need connecting rooms.
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  • Stayed February 2014, traveled with family
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Helpful?
2 Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 24, 2014

We have stayed at this hotel before on the ocean side. It's very nice and modern. The hotel and grounds are perfectly manicured. The floors so clean I let my son walk around the entire resort barefoot. We visited the other side we took the boat across which was fun. The resort side looks pretty nice but no beach access. We heard the rooms are larger there and may try next time. Our room was pretty cramped with the crib in it. We had a kin standard room and didn't receive a room upgrade because of my status at hilton because they were fully booked. So we were cramped but still had a great time there.

  • Stayed February 2014
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank BrookeBellask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyde park ny
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 21, 2014 via mobile

We stayed president' s weekend. Hotel staff was very friendly. The concierge was great. Ocean View room was Beautiful. Housekeeping was definitely inconsistent We came back to our room and found it unlocked. Mini bar was not restocked without asking. Luca was a great restaurant. Serendipity a fun place. Very bad experience at 501. Steak burned in outside raw inside. Took over an hour to correct then it was brought out without the potato . Managers attitude was bad. Then they brought us the wrong check. We left without eating dinner. The Onion Soup was great. They didn't bring us any bread until we were waiting an hour for our meal. Room service was great. Charges are excessive for bike rental. If I find a special rate again I will definitely go back but usual rate is overpriced.

Stayed February 2014, traveled as a couple
Helpful?
Thank kathy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 17, 2014

The beach property is beautiful. We had a room on the first floor by the adult pool, which was fantastic. The room was very nice and spacious and very clean. Being able to walk out to our private sitting area and then right to the pool and beach was amazing! There are 3 pools and a very nice beach with several beach sports offered (at a price, of course). All the staff is very friendly and helpful. Some of the service was a little inconsistent - for instance, one day the room wasn't cleaned until after 3pm, while they showed up at 8am the next. Be warned, however, that the pool and beach can get very crowded between guests at the beach club, guests from the resort, and members. This hotel is one where you need to go claim your chair before going for breakfast. The gym is very nice as well. One frustrating item is the wifi; it can be very sporadic and inconsistent. My first day at the hotel I spent 30 minutes on the phone with an AT&T support person only to be told my computer was fine and it is a problem at the hotel. The back and forth to the resort can waring as well; there is essentially only one restaurant at the beach club. And fitness classes, tennis, etc. are at the resort. If you plan to play tennis, be sure to bring your tennis sneakers and racket. They will not let you play without the proper shoes and will charge you a lot to borrow a racket. The spa is also first rate, but expenseive. All in all, a great spot for a winter getaway!

Room Tip: First or second floor ocean view rooms willl be the best.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

Sorry to say this place is not up to par as a resort. Food is not fresh, the rooms are similar to a Marriott and the service in in line with a 2-3 start hotel. If you are looking for luxury go to the Breakers~

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Edgar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, New Jersey
2 reviews
Reviewed February 12, 2014

From the time I got to the hotel the Bell Man Allen made us fell so welcome. Allen showed us where everything was in the hotel and the next day walked us to the waking trail that we wanted to find. I can only give this hotel the highest recommendation and their great staff such as Allen, and the front desk such as Deniz, the pool and beach staff. Looking forward to my next trip to the Boca Beach Club.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Northport, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 12, 2014

they do not offer much to Gold members service is great and reasonably priced Restaurants are ok but not 5 star. The grounds are impeccable but traveling with bus between resorts is tiring if you have mobility issues. Just stay at the towers not the beach resort.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank richard p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boca Beach Club, A Waldorf Astoria Resort

Property: Boca Beach Club, A Waldorf Astoria Resort
Address: 900 S Ocean Blvd, Boca Raton, FL 33432-6306
Location: United States > Florida > Boca Raton
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Boca Raton
#1 Family Hotel in Boca Raton
#1 Luxury Hotel in Boca Raton
#1 Business Hotel in Boca Raton
#1 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Boca Beach Club, A Waldorf Astoria Resort 4.5*
Number of rooms: 1041
Official Description (provided by the hotel):
Immerse yourself in the elegantly restyled The Beach Club - a completely refurbished Boca Raton beach hotel, providing ideal access to the water. Enjoy the stunning views of the rolling waves of the Atlantic Ocean. Stroll along the white-sand shores. Just a short shuttle ride from the renowned Boca Raton Resort & Club, this oceanfront property shares all the luxurious amenities and activities with the Resort, offering endless choices for recreation. ... more   less 
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Also Known As:
Boca Beach Club, a Waldorf Astoria Hotel Boca Raton
The Waldorf Astoria Collection

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