It's a shame that the service is not what it used to be at this hotel. When I think Waldorf Astoria, I think New York City and this is far from that experience, with regards to service.
The facility is beautiful, old, historic, nice.
When I checked in at 12:30 AM there were 3 at the desk and only one checking in another couple. I just needed a key. I think that a properly trained staff would have at least acknowledged my existence, tell me your doing billing, but to ignore is average.
Our breakfast in the Palm Court was nice. Rafael our server did a very nice job. The food was very good.
We had a wonderful experience in the gift shop. The sign posted said it should have been closed. The lady was still in the store and when we asked to buy some water, she was very accommodating. This is the service i expect.
Now back to mediocre. When i called for my car on Saturday I was told they were only accepting vehicle requests out front of the hotel. Your busy, so am I. I expect to receive a little service, not wait in the heat.
Upon leaving today I called the valet and asked for my car at 3:45 AM. Then i tried to call the front desk for my folio to be printed. No one answered the telephone at 3:45 Am. I tried three times, received a recording and waited on hold forever. Never talked to anyone.
When I came to the lobby with my bags the valet was going to find my car...15 minutes later. Why did I call.
The staff at the front desk was helpful but the service not notable.
The cleaning staff in the halls were friendly.
The best service at this hotel is at the gift shop.
Not the notable experience i expected. I have stayed here in the past and remember better.
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