This is solid hotel and I have many positives to add. The beach: great, their golf courses: priced well and amazing, location: outstanding.
The rooms are modern and fine. My a/c sounded like it was going to come out of the wall as it started up but otherwise all were great.
What has changed for me over the last decade (I have stayed many times) is the service. I really used to view this a a 5 star experience. However the staff seem to be in their younger 20's and don't do the little things. Dragging my bag into the beach club, the staff doesn't move to open the door, the bartenders at the beach are in no hurry to help or say hi or thanks (and appear confused by the computer system), and the shuttle drivers are more of a "here you go" than a thank you.
I know, petty but it is worth noting if you were aiming for a 5 star stay. Still a great place.More
- Free Wifi