Expectations are higher when a property is as beautiful as this one. Sadly the customer service at this resort is woefully spotty. Some of the staff are terrific (concierge), but others seem better suited for another other line of work. Specifically I encountered apathetic service with the valet and front desk staff. Further complicating my business stay was the slow and inconsistent wi-fi in my room (ultimately as important to me as the bed when on a business trip).
This grand hotel deserves better.More
- Free Wifi
- Free Parking