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All reviewsrooftop poolgreat locationparking garagerestaurants in walking distancefree breakfastrooms are spacioustrain tracksnice hotelnice sizehigh floorstayed here for one nighta wonderful stayhotel is locatedwould definitely stay here againper nightupon checksouth florida
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Reviewed October 19, 2017

The Hyatt Place Boca Raton Downtown is excellent. the location can't be beat, the service was excellent and the hotel provides so much for the money. We loved being adjacent to Louie Bossi's restaurant, and had a great time at the hotel bar with our bartender David. The Saturday night entertainment, Nick from Fuse, was the best part of our visit. Great musician, playing great music that we loved. A good time for sure. We love Hyatt Place to begin with, but this location is the most impressive yet.

  • Stayed: October 2017, traveled as a couple
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1  Thank pssunrisefl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Audra D, Director of Sales at Hyatt Place Boca Raton/Downtown, responded to this reviewResponded October 20, 2017

Greetings pssunrisefl!

Thank you for your kind review of our hotel. We are thrilled you loved our location and service. David and our team will be certain to be thanked as always for truly delivering service so memorable. Thank you again for all your wonderful comments and we hope to see you again in the near future.

All the best,
Audra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2017

Loud rooms on freeway if you are looking for a king bed. Terrible service. You will not eat the breakfast. Noisy, slamming hotel doors. Valet turns corners in parking garage with screeching tires. If you order a coffee, expect to wait 20 minutes to get one. Front desk works starbucks. Worst hotel ever!!!!!!!

  • Stayed: October 2017, traveled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
1  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Audra D, Director of Sales at Hyatt Place Boca Raton/Downtown, responded to this reviewResponded October 20, 2017

Greetings Shirley B!

Thank you for your review of the Hyatt Place Boca Raton Downtown! Please accept our sincerest apologies in regards to your concerns mentioned above. Hyatt Place Boca Raton Downtown takes great pride in delivering a positive and enjoyable stay, where our guests are at their best. In regards to the noise this will cease this year as the City is mandating a "quiet zone" and this will alleviate that concern. The Breakfast is a Hyatt Brand Standard and offers a variety of foods which may not be for everyone. The valet will be addressed with our partners of the restaurant as we do not manage them. All items will be addressed in regards to wait time, etc. Apologies again in your feeling this is the worst hotel ever!

We do hope that you would consider us again in the future so we may show you that we are truly a wonderful hotel filled with wonderful people who care for others so they can be their best!

Thank you, Audra

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Reviewed October 17, 2017

  • Stayed: October 2017, traveled with family
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Audra D, Director of Sales at Hyatt Place Boca Raton/Downtown, responded to this reviewResponded October 18, 2017

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Reviewed October 17, 2017

The shower stalls leak; if you like to walk out of a shower onto a puddle of water, this is where you need to be. The front desk cannot provide free water even for members of the highest tier in their loyalty program. It is extremely difficult to extend your stay and get the same corporate rate that you have locked down for (you need to get to the travel agent to do it again for the extension). Finally, when I got an emergency and had to leave a day earlier than expected, I called at 5pm, and even for a repeat customer, they wanted to charge me for the whole day as penalty for late disclosure. It was highly frustrating to see that they still had many open rooms that night, and it wasn't like they were losing business because of the delay in letting them know that I will be checking out (they said the cutoff was 4pm and I called before 5pm).

  • Stayed: October 2017, traveled on business
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Review collected in partnership with Hyatt Hotels
Thank ramamanim2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Audra D, Director of Sales at Hyatt Place Boca Raton/Downtown, responded to this reviewResponded October 18, 2017

Greetings ramamanim2017!

Thank you for your review of the Hyatt Place Boca Raton! On behalf of the team and myself, please accept our deepest apologies. At Hyatt Place Boca this is not the culture we captivate or strive for. All your concerns will be addressed and in the future for any corporate needs please contact the Sales Department. Thank you for letting us know about your concerns.

We do hope that you will consider us again in the near future when in Boca.

All the best, Audra

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Reviewed October 16, 2017

the hotel and staff were wonderful. it was centrally located for my travel purposes. the room was very very spacious and quiet. the staff were very helpful and i was able to get a late checkout for my departure day.

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank alyssam644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Audra D, Director of Sales at Hyatt Place Boca Raton/Downtown, responded to this reviewResponded October 18, 2017

Greetings alyssam64!

Thank you for your kind review of the Hyatt Place Boca Raton Downtown! Super thrilled that you voted our hotel "WONDERFUL" and enjoyed the staff and just an overall great experience.

Please do come back and see us again in the near future.

All the best,
Audra

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