I have never written a negative review of a hotel until now. I feel I owe it to all potential guests to alert them to our horrible experience at the Sea View Hotel. The place is dated and unattractive, but that's the least of the problems. The first night I ordered two peanut butter and jelly sandwiches from room service for our 4 year old and 6 year old. They were delivered. The following night I called and ordered the same sandwiches. I was told they would not make them because the chef does not go off the menu. I explained that it was a simple peanut butter and jelly sandwich, that it was indeed on the the first floor menu and that the chef had made it the night before. She rudely persisted that they did not need to make this sandwich and the person who made it the night before wasn't there (remember this is a simple peanut butter and jelly sandwich). I asked to speak to a manager. At this point, she said ok and HUNG UP the phone. I called back a different person answered and I asked for the manager. He said there was NO MANAGER and I should call the front desk. When I called the front desk and asked for a manager they said they didn't have a manager but would help me. When I pointed out I wanted the same simple peanut butter and jelly sandwich I had the night before, he quickly apologized and said he would take care of it. He called back shortly to tell me the chef refused to make the sandwich because it's not on the room service menu. I pointed out that a chef was not required for a simple sandwich. That this was all ridiculous. A motel could get a peanut butter and jelly sandwich. No sandwich. No manager. I also asked for yogurt or apple sauce to mix my son's medicine. They said they could not give me yogurt because it wasn't breakfast. YOGURT! I didn't want pancakes. I said yogurt! The next morning I asked concierge to confirm that I was going to the nearest Whole Foods, he couldn't do that because he did not have a computer! A concierge without a computer! We asked for a babysitting agency as we were traveling with kids and we needed a babysitter they could not refer us to one. My husband asked room service for a paper with his coffee and they said they didn't do that. My clothes needed to be pressed and I called housekeeping (they never pick up). When I asked the front desk they said they didn't offer that service. Valet pointed to the parking lot and told me that was were my car was and handed me the keys. Isn't valet suppose to get your car? There was no turn down service. No mini bar for the waters they didn't provide. The sweetest man in the cabana man. But no one wants to sit in their old cabanas. If you expect good food and good service don't stay here. The rooms are dated, the air conditioner is loud and the refrigerator is loud. But worst of all, the staff can care less if you are happy and have no desire to serve your needs while you stay with them.
- Official Description (provided by the hotel):
- The Sea View Hotel is a deluxe European style, full service beachfront Hotel best known for its exceptional personalized service. The Hotel features spacious designers appointed newly renovated Guest rooms with views of the Atlantic Ocean and Biscayne Bay. An intimate private oasis of luxury with an awe inspiring landscape and breathtaking sunrise provides a personalized ambiance to our Guests whether sunning, swimming or jogging down the shoreline or beach jogging path at any time of the day.Located directly across from the World renowned Bal Harbour Shops. Equidistant(18 miles/30 minutes), from the Miami International Airport and the Ft. Lauderdale International Airport. Within walking distance of fine shopping and dining, just minutes from South Beach, Aventura Mall, South Beach, Sunny Isles Beach, Haulover beach and the Art Deco District, Downtown Miami and four superb PGA Championship golf courses ... more less
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- Also Known As:
- Sea View Bal Harbour
- Hotel Sea View
- Sea View Hotel Bal Harbour, Florida