The Star of Bal Harbour Fading before Rising
Stayed at the property for the first time the second week of November. We came early for a conference so we could check the property.
I would say this is the most oustanding resort of this size in south florida.
However, I need to flag out several things for fellow spgs and for the management:
1. Check in: our status was not recognized properly and we did not receive upgrade.
2. Turn down was incomplete - no sleepers, no attention to detail.
3. The highest price paid for a breakfast that was at the level of a two stars hotel.
4. Asked for late check out whic was confirmed at check in and about 1PM a manager told me it was not granted and rushed us to release the room.
5. My wife took a tour of the spa and she was charged $35. Never refunded. That's how they stay in business.
6. Ordered a triple expresso and a quad expresso and was charged $57. When I asked the bar tender she insulted me stating that I was being nasty . The cost including the service charge and taxes should have been $27. This was a first at such a property.
I have to say that the front desk manager was nice to me.
This is a five stard property with four star service.
- Official Description (provided by the hotel):
- Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more less
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- Also Known As:
- The St. Regis Bal Harbour Hotel Bal Harbour
- The St. Regis Bal Harbour Resort Florida