Went to the St. Regis Bal Harbour to celebrate our anniversary. The grounds and hotel rooms are stunning. Our room was enormous! We had a corner room with a huge balcony. We could have easily stayed a week without ever feeling cramped.
As we were celebrating our anniversary, a concierge brought us champagne and cold towels as we were checking in. With that level of service, we had extremely high hopes for the rest of our stay. We had a few negative service encounters throughout our stay, however. Most of the negative encounters were in the restaurants - we have a story for each restaurant we tried - at J & G Grill during dinner (where we were charged for a surprise anniversary dessert that we did not order, the waitress was argumentative and the food lukewarm), at Atlantico during breakfast (where the service was so indifferent and unresponsive that we constantly had to get up to refill our own water and coffee) and at Fresco Beach during lunch (where we watched the servers argue and fight with one another during our entire meal).
The service from the hotel employees was consistently high, however. The only negative was that someone came to our room for turn down service at 10:30 pm. Seemed a little late for turn down service as many guests might be sleeping already. Overall a lovely stay but the restaurants left MUCH to be desired.
- Official Description (provided by the hotel):
- Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more less
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- Also Known As:
- The St. Regis Bal Harbour Hotel Bal Harbour
- The St. Regis Bal Harbour Resort Florida