We were in Wilmington for the weekend to meet up with some of my boyfriends college friends. We decided to stay downtown in the Sheraton because the rate was reasonable and it would give another stay towards elite status for the year. We had a general lackluster check in and given the fact that it was the Sunday of memorial day weekend (this is a shore city everyone pretty much clears out on the weekends to go to the beach) it was a ghost town to say the least. We have only just recently started to stay at starwoods more frequently and up until this point had had nothing but EXCELLENT customer service and guest satisfaction. He is a platinum at starwood and none of the usual amenities were offered (no free internet, no free water in the room, no welcome amenity and no room upgrade (which we didn't expect really since its an all suites hotel other than an upgrade to the executive floor). The executive lounge was closed however this weekend even tho all starwoods lounges are supposed to be open 7 days a week. The pool was cloudy and there were no towels and the ceiling was leaking into the pool. Ice was on alternating floors and there was no sign saying that if you took the stairwell to the next floor for ice that you would get locked out, we found out the hard way after traveling down 10 flights of stairs. When we returned from our college reunion the room was like a sauna and given our general stay I we slept and woke up bright and early to get out of there. The positives however is that it is a nice big room and it appeared to be clean so I would stay again if we just needed a place to sleep and nothing more.
- Official Description (provided by the hotel):
- Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more less
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- Also Known As:
- Sheraton Suites Wilmington Hotel Wilmington
- Sheraton Hotel Wilmington
- Sheraton Wilmington
- Wilmington Sheraton