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“Nightmare.” 1 of 5 bubbles
Review of BEST WESTERN Brandywine Valley Inn

BEST WESTERN Brandywine Valley Inn
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BEST WESTERN Brandywine Valley Inn
Ranked #10 of 12 Hotels in Wilmington
Lebanon, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nightmare.”
1 of 5 bubbles Reviewed October 23, 2013

Everything was dirty; hotel is old and evidently not well maintained. Door wouldn't lock, phone was dead, toilet had a ring of mold around the water line, sofa bed had a huge stain on the mattress, swimming pool dirty, etc. After lengthy wait and a call to the chain's Customer Service person - located in Phoenix - we were finally moved to other rooms - after the desk clerk had said there weren't any. Manager never contacted us nor offered a discount for such substandard accommodations or even an apology for such a disaster. A two-story hotel without an elevator is a dinosaur in today's market. Best Western needs to dump this one.

  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Review collected in partnership with Best Western

Helpful?
2 Thank pistachi023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    72
    48
    49
    28
    42
See reviews for
66
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Teec Nos Pos, Arizona
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Spent 3 nights at the Hotel and it was wonderful. Excellent Staff and Service provided. Used the business facilities and staff again helpful. A little over priced for our taste, but I'm sure is competitive for the area. Would recommend !!!!!

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ron l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, United States
1 review
2 of 5 bubbles Reviewed October 20, 2013

the staff was very friendly, very nice and very accommodating. The hotel was fair, it was dated; the bed was very worn and uncomfortable, the linens were dingy and worn, the pillow and coverings were uncomfortable; the room carpet and bath tub extremely stained; I struggled to open the door each time as it stuck; the pool was dirty as was the hot tub. Not very inviting. The lobby was nice.

  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Wilmington hotels

Portland, Oregon
1 review
5 of 5 bubbles Reviewed October 13, 2013

I had a flight out of Philly at a weird time and decided to stay here rather than closer to the airport because I read good reviews online (I will never stay over in Philly after reading awful reviews about just about every hotel there!). The staff were helpful and friendly, even at 3am. The room was really nice and I'm sorry I wasn't there for longer to take advantage of the amenities. I had a long hard week and this was a great place to just relax. Bonus points for the gas station next door.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
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    • 5 of 5 bubbles
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    • 5 of 5 bubbles
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Helpful?
Thank squittensquat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
2 reviews
5 of 5 bubbles Reviewed October 12, 2013

This location is central to all area attractions, museums, etc... The staff is very accommodating and the General Manager, Mary, is very amenable to her clients needs. We appreciated her willingness to assure our satisfaction - THANK YOU!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 55RAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Locust Grove, VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 5, 2013

Noisy, breakfast bad, TV was trash, bathroom small. The TV had no channels, no HBO, no Showtime. Bathroom fan sounded like a chainsaw. Bathroom was like 6 feet by 8 feet. Breakfast was frozen Jimmy Dean sandwiches to be placed in a dirty microwave. Automatic pancake machine was neat but spit out rubbery nasty cakes.

  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

This is a fairly good hotel, more facilities (outdoor heated swimming pool and jacuzzi) than you would expect for a place that is really just serving the purpose of a motel, but otherwise there is nothing much to set it apart - except for the amazing staff!! Without exception they are all very friendly (far more than plastic smiles!), but two in particular deserve special mention, LaQuita H and, even more so, Nikki P. They were great fun yet highly professional, always respectful of guests but ready to crack a joke at the slightest chance. Best Western, you have some real assets here, I hope you pay them well!!

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Davidhumphr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Brandywine Valley Inn

Property: BEST WESTERN Brandywine Valley Inn
Address: 1807 Concord Pike (Route 202), Wilmington, DE 19803-2901
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Brandywine Valley Inn 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Wilmington Best Western

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