We went to Toscana for Wilmington restaurant week since it is one of our favorites. However, once it took us 15 minutes after we sat down to just get a glass of water, let alone drinks and our order, that set the tone for the night.
Me and my girlfriend ordered off of the restaurant week menu, which actually is probably more than what we would normally spend at that restaurant. I ordered the gazpacho for appetizer, short rib ravioli for the entree and chocolate karma for desert. My girlfriend ordered the calamari for an appetizer, salmon for the entree and chocolate karma for desert.
The calamari we received came to us cold - the plate was hot, but the food clearly had been setting out for a while ready for us, but our server did not bring it to us. We sent it back and was able to get freshly cooked calamari. Thankfully the gazpacho came out correctly. Our entrees were overcooked but because of the problems we had had with our service, the food was hot, so we ate it - The food tasted excellent even though the entrees were slightly overcooked.
We discovered that night we were there there was a large party going on in the party room and thats what appears why there were all of these problems. We overheard the waitress serving a table next to us say to them "I'm not going to be here a lot because we have a party going on." Not exactly something I'd want to here, but at least she was honest with them.
It wasn't our table that was limited to the poor service, the entire main dining area, we saw was just not being attended to and not once did we have a manager come to our table apologizing or offering us anything.