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“Wish the service matched the food”
Review of Moro - CLOSED

Moro
Price range: $25 - $100
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romantic, Special occasions, Business meetings
Dining options: Dinner, Reservations
Dining style: Casual Elegant
Cross street: 13th Street (1 block from Pennsylvania Avenue and 711)
Description: The contemporary setting of the dining area and exceptional food from 3 time nominated James Beard Chef Michael DiBianca make Moro one of Wilmington's best restaurants. The ambiance has a big city feel while the food and service ranks right up there with the best in the region. Moro offers a cuisine of Just Good Food along with an amazing wine list, Chef tasting menu is available upon request. Moro Wine Dinner Series. Recent acclaims include Zaget's Delaware's Best Restaurant, Wine Spectator Award of Excellence, Delaware Today Magazine - Best New Restaurant, Best Service, Philadelphia Inquirer, Three Bells, Craig LaBan
Philadelphia, Pennsylvania
Level 6 Contributor
184 reviews
110 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Wish the service matched the food”
Reviewed December 22, 2013

It would have been a four-dot visit, but the service really disappointed.

First, the good news: the food itself met our expectations. The menu includes mostly small but some large plates, with lots of variety and ambitious but not overly fussy combinations, all priced right -- not cheap but right where they should be for this kind of inventive and grown-up food. Same for the cocktails and wines - all reasonable and lots of excellent options. Three of us shared a dozen fine oysters and a “greens” plate to start, followed by a delicious grilled whole fish and five small plates. We shared two tasty desserts, a good bottle of wine, cocktails -- $200 including tip. All in all, it’d have been a very fair price for the meal. BUT....

BUT here’s the bad news: good service really makes the meal, and here the service let us way, way down.
* We were barely inside the door when the man at the desk said, “Reservation? “Name?” No greeting, no welcome, no let me take your coats, glad to have you. Felt brusque and cold.
* We’d finish a course and our used plates would sit there for a long time as wait staff walked back and forth past our table, oblivious, so we had to repeatedly ask wait staff to remove our used, empty dishes.
* Waiters seemed to be rushed throughout the two hours we were there, creating a kind of frantic air. Maybe okay for a bar or bistro but not for what’s supposed to be a fine dining restaurant.
* Dishes were just kind of plopped onto our table instead of being graciously put before us.
* The oysters came with a lovely tray of four accompaniments, but our waiter neglected to describe them. Sure, the menu had listed them, but by the time they came, who remembered what the menu said?! So we guessed that this one was pineapple, that one was cocktail sauce, that one looked like lemon juice...
* Dishes came with not one piece of service flatware, so we had to use our own used, dirty forks, knives and spoons to take our portions from the shared plates - nothing to cut and serve the fish, nothing to spoon out the mac and cheese, etc.
* The time that elapsed between the arrival of our small plates was way too long. We enjoy a relaxed meal and we know the standard small plates drill: things come out in whatever order the kitchen prepares them. But anywhere from 10 to 15 minutes elapsed between each of our first few small plates, and our large-plate grilled fish was nowhere in sight until almost an hour had passed since our first course, making not for a pleasant, relaxed dining experience but rather for one that signaled a haphazard, disorganized kitchen.
* As we finished the last few bites of our dessert, the waiter brought the check. Didn’t ask if we wanted anything else (more coffee? a cordial? one of the nifty-sounding ports on the menu?).

Too bad. Moro occupies the space that years ago housed the ground-breaking The Silk Purse, Wilmington’s first real nouvelle American fine dining restaurant. We’d hoped that Moro continued the tradition but last night it sure did not.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

157 reviews from our community

Visitor rating
    76
    44
    20
    8
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Spring City, Pennsylvania
Level 6 Contributor
637 reviews
389 restaurant reviews
common_n_restaurant_reviews_1bd8 157 helpful votes
“Excellent food, friendly staff”
Reviewed December 5, 2013

Recently 4 of us ate at Moro's. It was the first time we had been there and we were very impressed. Our table was available when we arrived and shortly after, the entire place was filled. Every dish we had was excellent. The men in the group chose to order the large entree plates---one had salmon and the other bronzino. Both were cooked perfectly and delicious. Each of the women ordered an excellent tomato soup and several small plates---perfect for sharing and each excellent. The wine was also very good.
Our waiter was very knowledgeable and able to explain each dish.
We had a lovely evening and will go back again. Unfortunately the drive to the restaurant is about an hour each way; otherwise, we would be there much more often.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Level 4 Contributor
32 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Mediocre at best”
Reviewed November 23, 2013 via mobile

We have dined here several times - for the most part the food is delicious. The service leaves a lot to be desired. Tonight we had reservations, as we always do, and we got placed into a section in which a man in a suit blazer waited on us, not the normal attire and none of the other waiters were dressed that way, which led is to believe he might have been a manager. He never actually introduced himself so I still don't know for sure. Regardless they were probably short staffed as a different person delivered each of our courses. That being said there were significant lag times between when a course was served and when we were checked on. The worst was dessert, I ordered the "special" warm cobbler which was apple and cherry. The apples were rock hard and the dessert itself so cold that fifteen minutes after it was served the gelato ball on top was still completely in tact, not at all melted as one would expect. Although the dessert remained with only two or three bites missing, I had to point out to our waiter there was a problem. To which he said ok while dropping the check. He said nothing else about it and never returned so we got tired of waiting and left. Maybe this does not seem to be that big of a deal, but my husband and I were celebrating our wedding anniversary, and as most people with small children can relate, it is not every night we get to go on a "date night" and it is really disappointing when something like this occurs. We will from now on stick to Harry's Savoy as their service is always stellar.

Helpful?
1 Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“good food, good service”
Reviewed October 25, 2013

Do not take the waiter's suggestions for food choices....make your own and do not listen to the 'push'. He 'recommended' the kobe pork chop to every table that we could hear. The kobe pork chop was not good (no flavor and tough) and I LOVE a good chop. Comments overheard from several of the other diners that ordered the chop were similar to my experience. Other than than that, the waiter was attentive and the other food we ordered was good.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank dos d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Level 5 Contributor
58 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“I'm divided about this place. They're close to being great but miss the mark somehow.”
Reviewed September 26, 2013 via mobile

Let me start by saying that my dining partner and I disagreed on our thoughts about the dining experience-- he had an overall negative review; I saw potential. The location is not great, the interior is nothing special, the menu is *fine* but not overly innovative. The meat wasn't cooked to spec but was still good. The prices were high but the portions were LARGE(for fine dining). Cheese plate was lackluster. Service was friendly but not always following proper protocol. I would probably return for drinks and a small plate but not dinner.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank primpolished
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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