Unlike previous reviewers, I found the service at this hotel to be efficient and friendly. My room was near the pool and had a strong chlorine smell, but as soon as I called to complain, they brought an ionizer in that solved the problem. When I was looking for the stairs, one of the maintenance guys escorted me to them since they were a bit hidden. I had breakfast in the restaurant one morning, and was in and out very quickly. The front desk people were chipper and friendly.
The hotel is close to Amtrak, which was very convenient. The hotel will shuttle you to the station, although I walked. They will also shuttle you to restaurants, etc. in the evening. Although the area does quiet down a lot in the evening and is slightly sketchy, we found a number of good restaurants and cultural venues tucked away within a few blocks of the hotel. The hotel should do a better job of informing staff about these places (or the places should do a better job of informing the hotel staff) since staff didn't have much knowledge of local restaurants and told us nothing was nearby, which we discovered wasn't true at all.
My room was spacious and comfortable. Unlike others, the bathroom didn't seem small, but I don't usually stay at Doubletrees, so I can't compare to others.
Despite my overall positive review, I would only recommend staying at this hotel if they can guarantee you a room away from the pool. My room was on the second floor overlooking the pool area. The window looks out onto the pool, so there is no natural light coming in. Much worse than that, though, was that my room was adjacent to the balcony of the hotel's hospitality suite. If I opened my window, I could literally touch people at a reception on this balcony. There were probably 20 people out there both nights I stayed. They were not at all rowdy, and it was still very loud. I did call the front desk, but was reluctant to do so because this was not a guest room being loud - this was a group that had rented the room for this purpose. Unfortunately, the hotel was full while I was there, so I couldn't move to another room. The noise stopped before midnight, but it was very loud because people were right outside my window - I had to turn up the TV so I couldn't hear individual conversations. Also, I had to get up early each day, and the one good thing about business trips is a few quiet moments away from the pressures of home life, so this problem with noise was disappointing. Again, if you can get a room on another wing of the hotel, I would recommend this hotel. If they ever do major renovations, they should change this set-up. They should not be renting rooms next to an event room. Or they should be at a considerable discount, which I didn't get.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton dowtown is easily assessable to all major corporations in downtown Wilmington Delaware and provides complimentary shuttle transportation to and from business offices as well as dining and area attractions. Only footsteps from Amtrak train station and 20 minutes south of PHL Airport. In addition, the hotel is just minutes to the Riverfront where dining and attractions abound. The Chase Center is less than two miles from the hotel. Located next to the Federal and State courthouses, the hotel also features two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. Ample parking is available (fee) and is connected to the property. Complimentary WiFi is available throughout the hotel. Guestrooms feature an oversized work desk and ergonomic chair, refrigerator, complimentary WiFi and bottled water and an in room hot beverage center. Other hotel facilities include complimentary Business Center, Fitness Center and a indoor heated saline pool. Metro Cafe and Lounge located within the hotel offers a full dining menu for all meals and a great gathering place for beverages and snacks in the evening. Dedicated Hilton Honors guest room levels and an exclusive Concierge Lounge available for all day beverages and snacks can also be found. ... more less
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- Also Known As:
- Doubletree Wilmington Downtown Hotel Wilmington