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“Great value and room, heater noisy” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Downtown Wilmington - Legal District

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DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Ranked #5 of 12 Hotels in Wilmington
Reston, Virginia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great value and room, heater noisy”
3 of 5 bubbles Reviewed October 28, 2013

This hotel appeared modest from the outside, but was conveniently located, had a very nice room, and wonderful personnel. Unfortunately, it was equipped with a window-unit AC/heater that would cut on loudly periodically and wake me up. Had it not been for this, I would rate this "Very Good".

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Fitzofva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, November 1, 2013
Thank you for telling us about your stay. I sincerely apologize for the challenge you encountered with the HVAC in your room and have already had our engineering team look into it. Our guest feedback is very important to us and I am very glad to hear you enjoyed the rest of your time with us.

We do hope to see you again when travel brings you to Wilmington.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

Traveler rating
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    130
    69
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 24, 2013

Hotel facility was clean and the staff were very attentive and friendly. The room was clean and comfortable, however the bathroom smelled very musty. That hasn't been a problem on other stays at this hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank paulcM2531OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, October 25, 2013
Thank you for taking the time to complete a hotel survey as well as TripAdvisor. Our guest feedback means the most to us, and I am glad to see that overall you enjoyed your stay, however do apologize for the challenge you encountered in your guest room. I will definitely address with our housekeeping team. Your continued business with us is greatly appreciated and look forward to seeing you next month.

Do not hesitate to contact me at any time.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

I needed to go to Wilmington for one night and secured the Double Tree on line. My expectations were "it would be OK" but turned out to be WOW! Completely renovated, lobby and rooms. Beautifully done, clean, and accompanied by very pleasant staff. The room was very large, high ceilings, great bedding and towels, a safe, a small refrigerator, large screen TV and surprisingly (in the bathroom) a sign that stated that the hotel provides all kinds of toiletries for free. (razor and shaving cream, toothbrush and tooth paste, deodorant, etc.) All you needed to do was ask. It renovation was tastefully done and the location of the Double Tree is great. It is one block off of Market Street and a block away from the Opera House and restaurants. Parking at other hotels in Wilmington average $16.00 a night. At the Double Tree the cost was $10.00. It also has a bar and restaurant, the menu looking quite reasonable. An overall very pleasant experience. The cost of the room was $129.00.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, November 1, 2013
Richard,

Thank you for taking the time to write a review on TripAdvisor. Our guest feed back means a great deal to us and we are very happy to hear you enjoyed your stay. We are very happy with the changes we have made over the past year as we continually are making changes to enhance our guests experience.

We do hope to see you again soon.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hachi7
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 19, 2013

Stayed here for business three nights. Did have a bit of sticker shock prior to arrival when I had to change dates and a high added fee was tacked onto the cost. Making changes should not be so expensive, but, I guess that's the way the world is today. The front desk staff here provided excellent service, especially James, he is a star! Check-in, check-out, nightly dinner recommendations, shuttle reservations all were great. The room could have been cleaner, but wasn't horrible. The cookies are a very nice touch. It is clear they are slowly upgrading this property, so I hope it will continue to improve. If you have to stay in downtown Wilmington, this is as convenient as it gets.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hachi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, October 25, 2013
Thank you for your review on TripAdvisor. We are very glad to hear you enjoyed your stay and have noticed the changes we have been making. We are very lucky to have James on our team as he takes great pride in making sure everyone recieves great guest service. I will definitely share you comments with him as well as his peers. We do hope to see you again when travel brings you to Wilmington.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
4 of 5 bubbles Reviewed October 18, 2013

I've recently started traveling for work to Wilmington on a weekly basis generally staying 2 weeknights. The Doubletree here is extremely functional and the staff is very nice and attentive. It is not the most modern of hotels but it is well-kept, well-run, and the food in the restaurant is actually quite solid. I would definitely recommend this place for a business traveler in Wilmington.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rxl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, October 25, 2013
We appreciate you taking the time to let everyone know how we are doing as our guest feedback is very important to us. I am very happy to hear you enjoy your time with us and we do hope to see you again very soon.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fanwood, United States
1 review
4 of 5 bubbles Reviewed October 17, 2013

The room was extremely clean and free of any offensive odors. The facilities are all great and well maintained and the staff was extremely pleasant. Reception for the free WiFi Internet connection was mostly spotty at best.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, October 25, 2013
Paul,

Thank you for taking the time to write a review on TripAdvisor. Our guest feedback is very important to us and we are very glad to hear you enjoyed your stay. I do apologize for the challenge you encountered with the internet reception. We actually just upgraded our system this year and it has been working great for us and received great feedback. We do have a vendor monitoring the system constantly and I did not see any reports of problems over those particular days. If for some reason on your next stay there is an issue please contact me immediately and we will follow up to work through them and get them fixed.

We do hope to see you again soon.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 13, 2013

The staff is extremely cordial and goes out of their way to make you feel welcome. I bring famous stars of the 50s and 60s in 3-4 times per year for show across the street at the Grand Opera House and have never had a complaint about the Hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, October 14, 2013
Thank you for taking the time to complete a review on TripAdvisor. We do appreciate the business you bring to our hotel and very happy to hear that everyone enjoys the hotel.

We look forward to our continued relationship. Please do not hesitate to contact us as anytime.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Downtown Wilmington - Legal District

Property: DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Address: 700 N King St, Wilmington, DE 19801-3504
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wilmington
#6 Family Hotel in Wilmington
#6 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Downtown Wilmington - Legal District 3.5*
Number of rooms: 217
Official Description (provided by the hotel):
The DoubleTree by Hilton dowtown is easily assessable to all major corporations in downtown Wilmington Delaware and provides complimentary shuttle transportation to and from business offices as well as dining and area attractions. Only footsteps from Amtrak train station and 20 minutes south of PHL Airport. In addition, the hotel is just minutes to the Riverfront where dining and attractions abound. The Chase Center is less than two miles from the hotel. Located next to the Federal and State courthouses, the hotel also features two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. Ample parking is available (fee) and is connected to the property. Complimentary WiFi is available throughout the hotel. Guestrooms feature an oversized work desk and ergonomic chair, refrigerator, complimentary WiFi and bottled water and an in room hot beverage center. Other hotel facilities include complimentary Business Center, Fitness Center and a indoor heated saline pool. Metro Cafe and Lounge located within the hotel offers a full dining menu for all meals and a great gathering place for beverages and snacks in the evening. Dedicated Hilton Honors guest room levels and an exclusive Concierge Lounge available for all day beverages and snacks can also be found. ... more   less 
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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