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DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Ranked #4 of 13 Hotels in Wilmington
Certificate of Excellence
Reviewed October 19, 2013

Stayed here for business three nights. Did have a bit of sticker shock prior to arrival when I had to change dates and a high added fee was tacked onto the cost. Making changes should not be so expensive, but, I guess that's the way the world is today. The front desk staff here provided excellent service, especially James, he is a star! Check-in, check-out, nightly dinner recommendations, shuttle reservations all were great. The room could have been cleaner, but wasn't horrible. The cookies are a very nice touch. It is clear they are slowly upgrading this property, so I hope it will continue to improve. If you have to stay in downtown Wilmington, this is as convenient as it gets.

  • Stayed: October 2013, traveled on business
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1  Thank hachi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 25, 2013

Thank you for your review on TripAdvisor. We are very glad to hear you enjoyed your stay and have noticed the changes we have been making. We are very lucky to have James on our team as he takes great pride in making sure everyone recieves great guest service. I will definitely share you comments with him as well as his peers. We do hope to see you again when travel brings you to Wilmington.

Sincerely,
Alan Filer
General Manager

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626 - 632 of 832 reviews

Reviewed October 18, 2013

I've recently started traveling for work to Wilmington on a weekly basis generally staying 2 weeknights. The Doubletree here is extremely functional and the staff is very nice and attentive. It is not the most modern of hotels but it is well-kept, well-run, and the food in the restaurant is actually quite solid. I would definitely recommend this place for a business traveler in Wilmington.

  • Stayed: October 2013, traveled on business
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Thank rxl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 25, 2013

We appreciate you taking the time to let everyone know how we are doing as our guest feedback is very important to us. I am very happy to hear you enjoy your time with us and we do hope to see you again very soon.

Sincerely,
Alan Filer
General Manager

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Reviewed October 17, 2013

The room was extremely clean and free of any offensive odors. The facilities are all great and well maintained and the staff was extremely pleasant. Reception for the free WiFi Internet connection was mostly spotty at best.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 25, 2013

Paul,

Thank you for taking the time to write a review on TripAdvisor. Our guest feedback is very important to us and we are very glad to hear you enjoyed your stay. I do apologize for the challenge you encountered with the internet reception. We actually just upgraded our system this year and it has been working great for us and received great feedback. We do have a vendor monitoring the system constantly and I did not see any reports of problems over those particular days. If for some reason on your next stay there is an issue please contact me immediately and we will follow up to work through them and get them fixed.

We do hope to see you again soon.

Sincerely,
Alan Filer
General Manager

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A TripAdvisor Member
1
Reviewed October 13, 2013

The staff is extremely cordial and goes out of their way to make you feel welcome. I bring famous stars of the 50s and 60s in 3-4 times per year for show across the street at the Grand Opera House and have never had a complaint about the Hotel.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 14, 2013

Thank you for taking the time to complete a review on TripAdvisor. We do appreciate the business you bring to our hotel and very happy to hear that everyone enjoys the hotel.

We look forward to our continued relationship. Please do not hesitate to contact us as anytime.

Sincerely,
Alan Filer
General Manager

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Reviewed October 11, 2013

I would recommend the DoubleTree by Hilton to anyone needing to stay in the Wilmington, DE area. It is very clean, well decorated, and quiet. You also get warm delicious cookies when you check in and the staff is very friendly and helpful.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Ashley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 14, 2013

Ashley,

Thank you for for your 5 star review on TripAdvisor. Our guest feedback is of utmost importance to us and I will be happy to share your comments with our teams.

Hopefully your travels will bring you back to Wimlington soon and we have the pleasure of seeing you again.

Sincerely,
Alan Filer
General Manager

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Reviewed October 10, 2013

Overall good, but for the guests charging parking is not good. Breakfast good but need change. There was a security scare one day with police came into the hotel but no idea what for and it was scary. Don't know whether there was a mad man with a gun or threatening what. But Hotel staff got it under control once police arrived and taken care of the situation.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Anjani G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 14, 2013

Anjani,

Thank you for your comments regarding your recent stay at the hotel. Our guest feedback is very important to us as we contiually use these comments to improve our services.

Parking charges are very typical in most urban locations, particularly in Wilmington as all hotels downtown do charge for parking. In our case unfortunately we do not own the parking facilities attached to the hotel. I will definitely share you comments regarding breakfast as change is definitely needed occassionally.

The police presence was very unfortunate. They were actually called by someone outside the hotel, as we were not even aware they were coming until they arrived. It turned out that someone had a problem with a guest that was staying here and was trying to get back at them. Our guests safety and security is of utmost importance to us!

We do hope to see you again. Please do not hesitate to contact me any time.

Sincerely,
Alan Filer
General Manager

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Reviewed October 8, 2013

I'm rating my stay as 5* in the context of it being a 3* hotel. You must know what you are expecting when booking.
I found the reception staff to be very courteous, helpful and polite. The barman, Doug, is just what you want from a barman; friendly, helpful, knows his beers and able to provide some info on the local area!
The food was good - loved the chicken wings and Cheese Steak. Simple straightforward food and reasonably priced. Breakfast selection good with fresh pastry, omelettes, selection of bacon/sausage/eggs. Good coffee and fruit juices for $7. Great value.
Rooms are large and clean. Shower good. Bedding comfortable and clean. Bed very comfortable. Good facilities in room with large screen TV and coffee making facility. Good aircon. Ice machines clean and stocked on the floor. In room safe easy to operate and secure.
Pool area very clean and free for guests.
Great shuttle service to and from place of business. Simply book at Reception.
The area outside is a little intimidating but not much the hotel can do about that!
Overall really happy with the stay with the exception I didn't feel comfortable enough to explore the local area in the evenings.

Room Tip: No street noise when higher up. Rooms quiet to rear of the hotel.
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  • Stayed: October 2013, traveled on business
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Thank RobJ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded October 14, 2013

RobJ,

Thank you for taking the time to complete a review on TripAdvisor. Our guest feedback is very important to us and we are very happy to hear you enjoyed your time with us. I will definitely pass your comments along to our team. I completely understand the impression of the surrounding area, however in the vicinity the hotel is located, particular Market Street where the majority of restaurants and shops are, is very safe for our guests to walk to and from. The shuttle, as you mentioned is a great amenity for our guests that is available not only to and from work, but also available in the evenings with in a 5 mile radius of the hotel.

We do hope to see you again when your travels being you back to Wilmington.

Sincerely,
Alan Filer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Downtown Wilmington - Legal District

Address: 700 N King St, Wilmington, DE 19801-3504
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wilmington
#6 Business Hotel in Wilmington
#6 Family Hotel in Wilmington
Price Range: $102 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Downtown Wilmington - Legal District 3.5*
Number of rooms: 217
Official Description (provided by the hotel):
The DoubleTree by Hilton dowtown is easily assessable to all major corporations in downtown Wilmington Delaware and provides complimentary shuttle transportation to and from business offices as well as dining and area attractions. Only footsteps from Amtrak train station and 20 minutes south of PHL Airport. In addition, the hotel is just minutes to the Riverfront where dining and attractions abound. The Chase Center is less than two miles from the hotel. Located next to the Federal and State courthouses, the hotel also features two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. Ample parking is available (fee) and is connected to the property. Complimentary WiFi is available throughout the hotel. Guestrooms feature an oversized work desk and ergonomic chair, refrigerator, complimentary WiFi and bottled water and an in room hot beverage center. Other hotel facilities include complimentary Business Center, Fitness Center and a indoor heated saline pool. Metro Cafe and Lounge located within the hotel offers a full dining menu for all meals and a great gathering place for beverages and snacks in the evening. Dedicated Hilton Honors guest room levels and an exclusive Concierge Lounge available for all day beverages and snacks can also be found. ... more   less 
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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