Been visiting the Shore Inn for years until it became too run down to bother. This was our second visit since the new owners have taken over. They really had there work cut out for them and they seem to be doing a pretty good job. That said, I will tend to agree with the review of Sean C (Oct 30) about their tendencies to not want to take care of guest complaints very well. We had some rowdy quests next door to us and I asked to be moved and was told there were no other rooms available. The problem was with noise and smoke. Our room was filled with the smell of stale cigarette smoke all night from the room next to us, and when I unpacked my nightshirt in which i slept, it reeked of smoke. When I left the next morning I counted 4 vacant rooms and 2 rooms under repair. I knew there would be rooms available as this is their off season. To quote Judge Judy "don't pee on my leg and tell me it's raining. This smoking in the room is clearly against Delaware law and we should have been moved to another room, or after my complaint management should have given us a refund if they could not move us, instead of turning their backs and going off in a huff. They seem to focus more on art and gardening than caring for their guests needs. I feel that this may come back to haunt them if they continue with the approach of taking your money and leaving the guests to fend for themselves. Oh, and BTW the designer rug in the office is always dirty and they should have their dog groomed and clean if it is going to be seen by the public....the office should be spotless as this gives the guest their first impression of the place. (Just a hint Guys!)
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- Also Known As:
- Shore Hotel Rehoboth Beach