I am very disappointed in the way this hotel handles their cancellation policy. I booked a room on 6/16 for a stay more than a month later. After I booked, my credit card was charged for one night's stay, which I expected. About a week later, something came up, and I needed to cancel the reservation. This was still more than a month before my planned vacation. When my credit card was refunded, $25 was missing from the original charge. I assumed it was a mistake; so I sent a note to Breakers asking when the remaining $25 would be refunded. They informed me that their cancellation policy consists of a $25 charge, if you cancel before 72 Hours of the date of your stay. If you cancel within the 72 Hours you forfeit your deposit. I can understand the 72 hour policy, but I've never had a hotel charge a fee otherwise. I think it's in incredibly poor taste and a great way to promote poor customer service. I will never make a reservation at Breakers again, and I will discourage others from doing so, as well.
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- Also Known As:
- The Breakers Hotel Rehoboth Beach
- The Breakers Hotel And Suites
- Breakers Hotel Rehoboth Beach