We check into the Jr jacuzzi room for what was supposed to be a 3 day getaway. The inn and room appeared to be nice except the bathroom which was extremely small.
After adjusting the air conditioning we began to unpack. We noted that the air conditioning was not working. The compressor was not turning on.
Here is where our horror began. We called maintenance,
and the supervisor told us that the air conditioning was working properly, that we were not patient and just wanted something for nothing.
The room temperature was 89.
Then a real maintenance worker Came and tested the unit.he determined that the unit was broke, they replace the entire unit with a new one.
We left the room for 3 hours to have it cool.( it was raining heavy and we were walking around because the room was intolerable)
When be returned the temperature was still 89.
we spoke to the manager Jim, who said we were doing nothing but complaining. He threatened to throw Us out of the hotel.
He rambled on the phone for 30 minutes till he agreed to send maintenance back. All this time without ever coming to the room.
When maintenance finally arrived they also determined that this new unit was not working either.
Jim finally apologized and agreed to put us up in another room. now we are re packing and moving to the new room.we finally got situated at 10 p.m.
exhausted, we decided to call it a night. The next morning we receive a message from Jim saying Old room was ready. We must move again. Obviously,this was not what we anticipated. We were ready to go to the beach. Now we have to move again.I requested he leave us where we were but he refused saying that the room was rented.
With with this news I decided to leave the hotel.. Gathered my belongings and went to the front desk. Jim adjusted my bill $00, but no further apologies nor consideration for what we've been through. Customer relations for this hotel Are in need of new staffing. They were horrible and we are not in good health. We are not teens trying to mess with the hotel or get something for free. just A couple in our golden years trying to enjoy a few days away on the beach.
I fully understand thaT units can break but accommodate your guests not torture them...
- Official Description (provided by the hotel):
- A top rated hotel in Rehoboth for ten years, the staff at The Avenue continues to deliver the best hotel experience in Rehoboth Beach. With our newly renovated lobby, breakfast room, fitness room, business center, and spa in addition to our brand new lounge, no other hotel in Rehoboth offers as much at such a great value. Stay at The Avenue and see why our guests come back again and again making the hotel their own beach house. ... more less
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- Also Known As:
- Avenue Inn And Spa
- Avenue Hotel Rehoboth Beach
- Avenue Rehoboth Beach