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“A unmitigated wreck with zero customer service.”

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Atlantic Sands Hotel & Conference Center
Ranked #20 of 27 Hotels in Rehoboth Beach
Reviewed July 1, 2010

If I hadn't been forced to stay here on business I would've left after the first girl at the counter snarled and seemed troubled to help me. Between the bellhop who sucks on an ice cream pop and checks out girls (but doesn't offer any assistance) to the shabby interior (which included dried puke on the carpets of my floor) this hotel is a dump, even by beach hotel standards. The only thing it has going for it is that it is literally on the beach. No internet except in the lobby was troublesome and when I did sit in the "lounge" (which also stank of vomit) an employee came out and started talking loudly on speakerphone about a friend who'd been locked up in jail and ratted out some friends. Do not stay here unless your other option is the street- and even then consider the YMCA or a homeless shelter.

  • Stayed: June 2010, traveled on business
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3  Thank bigpapi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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520 - 526 of 609 reviews

Reviewed June 30, 2010

Our trip to this beach spot diminished by a multitude of hotel shortcomings. The bad experience was so universal, it seems, that it was the talk of the hotel pool area.

No water, upon returning from the beach on both days of my stay at approximately 4pm I was treated to a shower experience from hell. The shower would run from full stream, diminish to a trickle, and then stop entirely for 2-3 minuets. This process happened about every 7 min. Maintenance tried to fix it both days and was not successful. I think that their water line is undersized and that when everyone returns from the beach there is simply not enough water. While maintenance tried to fix my water there were no less than 4 other calls over his radio to fix rooms with no hot water.

Gross Mildew, both our bathroom and the elevator smelled of mildew at all times. Mildew was visible in our shower on all downward facing edges and lips. I wish I had taken a picture to show how pronounced it was.

No Air Conditioning, while our room had no problem with our window mounted air conditioner all members of my family in the new section of the hotel complained that the central air conditioning in their section either failed or was dialed down in the night. This made both nights very uncomfortable.

No Hotel Bar, though one exists it was closed for my Wednesday-Thursday stay. Perhaps it is only open for weekends, but a poolside drink would have been nice.

WiFi is only available in the business center...why not in the rooms?

  • Stayed: June 2010, traveled with family
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1  Thank jbs193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2010

This hotel used to be our favorite place to stay, but we will NEVER stay here again. It is SUPER expensive, yet, we didn't have water pressure, we had no air conditioning over night and were not able to sleep. Our room was not ready until very late in the afternoon. Besides being right on the beach, there was nothing good! DON'T STAY HERE!

  • Stayed: June 2010, traveled with family
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2  Thank amesm15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2010

Part of an annual conference that utilizes this hotel every year. Let's just put it out here. You are paying for location, location, location. The rooms are adequate, although ours had a serious ant problem. However, you are on the boardwalk, beachfront. You receive free umbrella and beach chair daily rentals, with your room. But beyond that, there is nothing to write home about. The only reason we stay here is that we receive the conference rate of $130/night whereas the normal rate is over $350/night. Not worth it, in my opinion.

  • Stayed: June 2010, traveled on business
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Thank AnnapolisMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2010

We went to the Atlantic Sands Hotel because of it's location (right on the ocean). But when we got to our room, there were about four flies in there. My boyfriend killed them but then they just kept coming. We think they were coming in through the air conditioning or something, but we aren't sure. We ended up killing about 15 flies total and there were still some flies in the room when we left. I couldn't stand being in the room anymore because they were so irritating. We didn't tell the front desk about the issue, though we probably should have. Every time we killed all of the flies in the room, we figured the problem was over...but then some more would appear. It wasn't a bad hotel, but the flies were so annoying.

  • Stayed: June 2010, traveled as a couple
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Thank TUgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2010

This hotel has it all and is the best that Rehoboth Beach has to offer! Everything from
the staff, to the rooms to the location was absolutely first class and for a very reasonable
price. My vacation in Rehoboth was wonderful, thanks to the staff at the Atlantic Sands.
The General Manager at this hotel runs a tight ship filled with enthusiastic employees
and happy guests. I wish I could be there every day!

  • Stayed: May 2010, traveled with family
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Thank CoastalFargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2010

The location cannot be beat. Depending on which wing you stay in, rooms can be small or without a view. In room refrigerators and microwaves are nice. Don't like the automatic safe charge unless you request the charge be reversed - bad business practice. The hotel was built in 3 stages - hard to manever. Carpet is worn but rooms were clean and well kept. Park your car and walk to everything downtown. Pool was dry in May with great weather.

  • Stayed: May 2010, traveled as a couple
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Thank njdaveus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantic Sands Hotel & Conference Center

Address: 101 N Boardwalk, Rehoboth Beach, DE 19971-2160
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Rehoboth Beach
Price Range: $126 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Atlantic Sands Hotel & Conference Center 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Oceanfront and on the boardwalk, the Atlantic Sands Hotel & Conference Center is centrally located within walking distance of a wide variety of restaurants, clubs, galleries, live theatre productions, arcade games and (of course) the beach! Our seasonal restaurant, outdoor oceanfront beach bar, coffee shop and outdoor pool are added bonuses! With over 10,000 square feet of meeting and banquet space too, the Atlantic Sands is host to weddings, conferences, meetings and banquets of all kinds. Our oceanfront rooftop patio can be reserved for cocktail events, wedding ceremonies and more. Complimentary Wi-Fi and parking for overnight guests, comfortable rooms, the friendliest and most capable staff in town, and a location that can't be beat has made the Atlantic Sands Hotel & Conference Center many people's first choice for decades! ... more   less 
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Also Known As:
Atlantic Sands Hotel And Conference Center
Atlantic Sands Rehoboth Beach

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