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Atlantic Sands Hotel & Conference Center
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Reviews (636)
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All reviewsfront desk managercan't beat the locationan older hotelhigh seasonfree parkinghousekeeping staffbeach chairsthis past weekendthe main streetsitting arearestaurants and shopsrolandboardwalkrehobothdelaware
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Reviewed April 1, 2013

Before stating any of the following we have been to this hotel many of times in the past. I must say we are highly dissappointed with the confusion we have been receiving even before we arrive. We originally booked an oceanfront room for ourselves back in January for this weekend. Our friends also have called to book thier rooms but asked for the rate we recieved for returning customers. In that ordeal, I have had two rooms now booked under my name, I have had my room charged to a credit card that I did not give them. They obviously used an old credit card that they had on file for incidentals in the past. We have made several attempts to speak directly to management but are constantly transferred to someone else or are forwarded into voice mail where nobody has returned our calls. I will again try to talk to the manager tomorrow just to make sure that everything is good before we arrive. We are people that travel often and have never encountered the negative customer service we are receiving for a simple two night stay at this hotel. A "weekend getaway" for our birthdays has become a nightmare wandering if we will even have our correct rooms we originally booked when we arrive and leaves us seriously questioning whether or not we will ever stay here again. Crossing our fingers, I will keep you posted.

  • Stayed: April 2013, traveled with friends
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1  Thank Jessica143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

First the good - We had an oceanfront room with a beautiful view of the ocean. The location on the boardwalk is great. The room was clean and the bed was comfortable. There was a refrigerator and microwave in the room. The staff were friendly and helpful. Free parking.

Then the bad - Wi-Fi was terrible and kept shutting down, which was very frustrating. The bathroom was tiny. The hotel is old and is in need of being updated. There were several lights out in the hallways. There weren't many amenities - no coffee in the lobby, no newspaper, only a tiny bottle of shampoo and conditioner. The rates were fairly high considering it was March.

Room Tip: Ask for an oceanfront room on either the 3rd or 4th floor with a balcony you can sit out on, as many of the balconies are less than a foot deep.
  • Stayed: March 2013, traveled as a couple
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1  Thank 64PamS20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this reviewResponded March 22, 2013

Wi-fi service is available and working well in 95% of the hotel. A troublesome area was identified in one area on one floor recently and that issue is being researched so it may be addressed. We apologize for the inconvenience. We’re glad you enjoyed the fabulous view and the comfort of your room, as well as our friendly staff members. We hope you’ll enjoy the improvements our current renovations will provide on your next stay!

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Reviewed March 14, 2013

We stayed at this hotel in early March. We knew to expect that most things would be closed, though we were unable to gather from the hotel's website if that included the hotel's own restaurants (it did; they were closed). Pros: clean room, great views, great location, free parking. Cons: The door to go the balcony was very hard to open, the water pressure and hot water were poor, and hallway noise was very loud. But for $100 a night off-season, I'm not complaining. However, I don't think I would pay in-season prices.

  • Stayed: March 2013, traveled with family
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1  Thank CGorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this reviewResponded March 18, 2013

Thank you for your comments. We apologize for any inconveniences you encountered during your stay and hope that you reported your concerns to the Front Desk so they could be addressed. We are completing many renovations now, including some to our restaurant, and we hope (and expect) that your next experience at the Atlantic Sands will be far better than average!

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Reviewed March 4, 2013

We were happily surprised by our overall experience at the Sands. The rooms were nice and clean, and our basic room even had a juliet balcony with a side view of the ocean. The free parking is a bonus. The bed was super comfortable. It would be great to experience this hotel during high season.

We would definitely stay here again, we are huge fans of Rehoboth and the Sands is now on the list for future visits.

  • Stayed: March 2013, traveled with friends
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Thank BryanDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this reviewResponded March 6, 2013

We’re happy that you enjoyed your stay and want to visit again! Thank you for your review!

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Reviewed February 26, 2013

Staff is very friendly and helpful. They know the area well and were able to inform us of good places to eat as well as attractions that were open during the off season. My wife and I like coming here for a winter getaway and we did so this year with another couple. Hotel is a little dated but overall it has good ammenties and is very clean. There is a spa at the hotel but we did not have time to use it. Most of our time at the hotel was spent standing on the balcony and watching the waves crash onto shore, something that I never tire of.

Room Tip: Ocean front rooms are the best choice over ocean view. The higher floors and rooms on either the North or South end have the best views.
  • Stayed: February 2013, traveled as a couple
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Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this reviewResponded February 27, 2013

Our housekeeping staff appreciates your recognition of their hard work! We’re very happy that you enjoyed your stay and found our staff to be friendly and helpful. We enjoy assisting guests with recommendations and sharing our knowledge of the area and things to do here in Rehoboth Beach. Many couples enjoy massages at the Fusion Day Spa here at the Atlantic Sands and we hope you’ll be able to enjoy one too, on your next stay! Thank you, again. We look forward to the opportunity to welcome you back to the Atlantic Sands Hotel. Check out our Facebook page for a video of the surf just posted there today!

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