Horrible rooms; dirty carpeting; mold in bathroom; heat/air not uniform; uncomfortable beds! So disappointed. Was not able to move to another hotel so had to endure. An expensive hotel disaster for us.More
- Free Wifi
- Free Parking
Horrible rooms; dirty carpeting; mold in bathroom; heat/air not uniform; uncomfortable beds! So disappointed. Was not able to move to another hotel so had to endure. An expensive hotel disaster for us.MoreShow less
Our housekeeping staff takes great effort to make sure all our guests enjoy a clean and comfortable room, as other reviewers have recently and favorably noted. Renovations are about to begin on portions of the hotel however and these efforts are expected to enhance even the most discriminating guests’ experience here at the Sands. We hope that you’ll visit us again as so many of our satisfied guests do, year after year. Our goal is to consistently improve our standards and to satisfy each of our guests. We sincerely regret that your expectations were not met on this visit.
My Mom and I went for a night last weekend. The room was really nice and clean, but it could use a little updating. The mattresses need to be replaced, and for a hotel like the Sands, I expected the commercial grade Keurig machines, not the cheap flimsy coffee makers they had. I was also surprised that they did not have a small continental breakfast included with the stay. Not even tiny boxes of cereal :(
Overall, it was a pleasant stay for one evening, and I would stay again. Cleanliness of the room is a huge factor for me, and the Sands met that expectation.
In our first room, we had 2 full size beds; no big deal. However, both mattresses were completely worn out and should have been replaced at least 5 or 6 years ago. The bathroom sink drained so slowly that the sink almost overflowed each time we went to use it. The room became very cold so I decided to turn on the furnace; NO HEAT! Called the front desk; was informed the heat had just been turned on and to wait about 30 minutes; 30 minutes came and went, still no heat. Called front desk; said a maintenance man would be sent up. Maintenance man arrived about 11:00 PM. Said he did not know how to fix the problem and that he was getting ready to go home. Call the desk; they offered to change our room. I declined due to the late hour and my wife had already went to bed. Desk called back and said we could leave our belongings is our room and sleep in a different room. Great! Things are looking up!
Not so fast. The mattress on the one and only king-size bed in the second room was worse that the first room. While the wife tried to sleep in the bed, I tried to sleep on the couch. No luck; couch was too short and there were no extra blankets ( I am only 5'9" tall). The furnace short-cycled turning on every 2 minutes and only running for 30 seconds. Hot water? only after running the water for about 5 minutes. Another slow draining bathroom sink; must be the heavy water!
This is my story and I am sticking to it! I would not stay at this hotel if they offered me to stay free.
Don't say you have not been forewarned. Book at your own risk.
Had a great experience with Debbie at the front desk. I wanted to extend my stay for another day and she managed to get me into another great ocean view room. She spent time doing this as the hotel is very popular and very booked most of the year. My hat is off to her and I will be returning next year for sure because of her wonderful service.
Beds were old & uncomfortable ! Room was very small & not well maintained! Location is great! No beach service was provided,beach chairs were awful! Front desk was helpful in suggesting restaurants & sightseeing.
We stayed at the Atlantic Sands Hotel last week. Everything was very good, staff, room, cleanliness and view. Special thanks to the housekeeping department, especially Allesandra. I left an article of clothing, she quickly found it and shipped it to me. I can add honesty and promptness to my review. 'Look forward to another stay there in the future.
Thank you for giving us high marks! We strive to make every guest experience with us a pleasant and comfortable one! We look forward to welcoming you back to the Sands!