I recently stayed at this hotel and while I have stayed here in the past and have had no problems this trip was not the same. The room was okay.. a little dusty but basically great for the price. The phone did not work which was not a big deal. However, what is a big deal is the fact I was checked in under a wrong guest and then was double charged. The manager did try to resolve the issue but was not able to completely get all of my overcharged funds back. I have left messages with the corporate office, Alex at the hotel and have sent a email through the website w/out any response. I have filed a claim with my bank who is looking into resolving the issue as well. I will not be staying at this particular location again as I don't feel save with them having my banking info as they are apparently not competent enough to correctly charge a guest and feel no urgency on correcting their mistakes. I did not even get an apology from corporate and was made to feel like it was no big deal. When someone weather its a person or a company makes unauthorized charges on your bank account I believe that is called fraud. I understand mistakes happen but a good company would do all they can to make the situation right but in this situation this did not happen.
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- Also Known As:
- Comfort Inn Rehoboth Beach Hotel Rehoboth Beach
- Rehoboth Beach Comfort Inn Hotel