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“First rate but restaurant not so much”

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Boardwalk Plaza Hotel
Ranked #5 of 27 Hotels in Rehoboth Beach
Certificate of Excellence
Reviewed January 21, 2014

I've stayed here every winter for the last five years or so. I must say that as usual the hotel accommodations were wonderful. I love the Victorian decor, the rooms are spacious and extremely comfortable, the location is great, and the staff is just delightful. They are very accommodating; when we had to leave a day early because of a coming snow storm, there was no problem and we were not charged for the room. We will definitely stay there again. We went to the Pub on Saturday night and that was fine, too, although I do wish they would stay open later than 10 p.m. It would seem that staying open to 11 p.m. on a weekend night would be something their patrons would like.

The only problem I've ever had at the hotel was in the restaurant. In my review last year, I complained about the restaurant's service and we had a problem this year, too. My travel companion ordered a crab omelet for breakfast. When it arrived it was clear that there was no crab meat in it. When we complained to the waitress she said that the crab meat was cooked into the egg but it was very evident that there was no crab meat in it. They did bring some cooked crab meat but still, they should be able to get an order right, especially for breakfast when they weren't that busy.

Room Tip: If traveling with several friends or family members consider the ocean front or view suites with the...
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  • Stayed: January 2014, traveled with friends
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Thank 1890girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoardwalkPlazaGM, General Manager at Boardwalk Plaza Hotel, responded to this reviewResponded February 20, 2014

Thank you so much for your continued patronage, and for your candid review. Although we are pleased to hear that you enjoyed your accommodations, we were very sorry to hear that we let you down in the restaurant on more than one occasion. Please know that we take every guest comment to heart and take action based on your experiences. Please accept our apologies for where we fell short. We look forward to welcoming you back to an improved experience in Victoria's and the Boardwalk Plaza, as well.

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Reviewed January 21, 2014

I usually try to stay here at least once every year during the winter season. I have always loved the hotel, restaurant, and the staff. However, this year the hotel decided to do away with the their very best Sunday brunch buffet and moved to the ordinary a la carte menu. While the food is good, it is no comparison to the variety of the food offered during the brunch buffet. Also gone is the more leisure atmosphere offered in the buffet setting. The Sunday brunch buffet was another special feature of this hotel. I was very disappointed to see it move to being no different than what other hotels offer. I'm hoping this is just an experimental period for the hotel and they will bring back the gem that made the hotel special.

Room Tip: The ocean view suite with Jacuzzi is my favorite room.
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  • Stayed: January 2014, traveled as a couple
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Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoardwalkPlazaGM, General Manager at Boardwalk Plaza Hotel, responded to this reviewResponded February 20, 2014

Thank you so much for your review, and for your comments regarding our new a la carte Sunday Brunch. Over the course of three years, we thoughtfully considered the move to a la carte Sunday brunch, as we had many comments about the price and guests commenting that they did not want that much food. This year we decided to follow the industry trend and make the change, offering entrees at different price points and doing away with set seating times so guests would not have to wait. We truly appreciate your opinion as we evaluate the pros and cons moving forward into the future!

P.S. We do still offer the full, extended buffet for holidays such as Thanksgiving, Christmas, Easter and Mother's Day and hope you will come visit us then to enjoy it!

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Reviewed January 20, 2014

My wife spent Friday night at the hotel. It is a great facility. Clean comfortable room with an ocean view. Had breakfast in the restuarant. Great service and quality of food at a reasonable price. The hotel is right on the boardwalk and within easy walking distance of many shops and restuarants.

  • Stayed: January 2014, traveled as a couple
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Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

First-time stay January 2014 for a much needed restful weekend. Pleasantly surprised to find that I never needed to leave the hotel. Wonderful restaurant and pub, and excellent room service. Every meal was delicious. At the pub had the beach burger - best burger ever!. During the entire stay staff was extremely helpful, courteous and friendly. Wonderful room with gorgeous ocean view. Nice and clean - it's the first thing I inspect - no worries there - immaculate. Also, it looked like people were thoroughly enjoying the indoor pool - maybe next time. Highly recommend Boardwalk Plaza if you're thinking of visiting Rehoboth. Even if only for the day, it'd be worth the trip to enjoy a delicious meal with an ocean view in the resplendent Victorian dining room or pub. The only thing better would be a stay during the summer with just steps to the beach and boardwalk. Five stars all around! ,

  • Stayed: January 2014, traveled with friends
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Thank c t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoardwalkPlazaGM, General Manager at Boardwalk Plaza Hotel, responded to this reviewResponded January 21, 2014

Thank you so much for your 5-star review. We're delighted that you discovered us for a cozy wintertime getaway! Every season has its own charms here in Rehoboth Beach...we hope to host you again soon in the springtime, summer, and fall seasons as well. In the meantime, all the best to you in 2014. We look forward to welcoming you back once again.

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Reviewed January 19, 2014

What an AMAZING place! From the moment I entered, I felt as if I had gone thru a time warp; not only in appearances and accommodations, but also with service. I have never before been treated with such hospitality and respect. Although we live a mere 30 minutes from the Plaza, I truly felt I was a million miles away; in an entirely different century. My husband and I were literally treated like royalty!

ACCOMODATIONS: Surperb!!!!!! The ocean front suite was sooo warm, welcoming, well furnished, and spacious. The view was PRICELESS. Comfortable beds, sofa, chairs. All the amenities of an UPSCALE hotel! The pool/spa was remarkable and a relaxing addition. Victoria's restaurant was outstanding. All of our meals were divine!

SERVICE: The concierge, Tom was a breath of fresh air and went over and beyond to make our stay enjoyable. Our waitress, Jennifer, the maître d, Bobbie, the barkeep Tim, the housekeeping staff, room service staff, and front desk staff were pleasant, courteous, and attentive. Everyone FAR EXCEEDED the definition of hospitable and honestly added to our experience.

Finally, the Plaza is the epitome of cleanliness!!!! It actually became my quest to find dirt, dust, stains, etc. (and I checked behind and under furniture, in the intricate wood moldings, on lamp shades, pictures, drapes, etc) NONE, NO WHERE TO BE FOUND!!!! Truly a breathtaking experience!

Room Tip: I truly can't think of any BAD rooms. Other than logically staying away from elevator and ice ma...
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  • Stayed: January 2014, traveled as a couple
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Thank JKAHOE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoardwalkPlazaGM, General Manager at Boardwalk Plaza Hotel, responded to this reviewResponded January 21, 2014

Fantastic! Thank you so much for the 5-star review. Our team just loves to hear that we are meeting our hospitality goals and your comments are sincerely appreciated. Thank you, also, for reinforcing our message that "you don't have to go away, to get away" -- we are tickled that you discovered our vacation getaway that's close to home, but worlds apart. We hope to host you again, soon. Again, our thanks.

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Reviewed January 19, 2014

We spent another night at the Boardwalk Plaza, and again, enjoyed it very much. Our room was very clean, and ready as soon as we got there. Our view was to the southeast, not a direct ocean front room, but we still had a perfect view of the ocean and the beach. The Atlantic Sands next door was under construction, but it never bothered us a bit. Coffee maker in room with K-cups was a definite plus!

Room Tip: Even a ocean view room gives you great views of the ocean.
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  • Stayed: January 2014, traveled as a couple
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Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoardwalkPlazaGM, General Manager at Boardwalk Plaza Hotel, responded to this reviewResponded January 21, 2014

Thank you for coming back to the Boardwalk Plaza, and for another great review of your stay with us. Our repeat guests are one of our biggest compliments, and we look forward to welcoming you back many times in the future!

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Reviewed January 18, 2014

We went back to this hotel for the second time..the first was in Nov 2013. Accommodations, food and employees are exceptional. The concierge, Tom, was most helpful with a gift certificate my son called in for us. It is hard at this time of year to know how many people would be in for dinner. The waiter, Tim, was extremely busy and yet was courteous and kind to all tables. When he came to the table neither his demeanor nor his voice would ever let you know that he was busy. The food is delicious and seasoned perfectly. It is quite evident the chef takes pride in what goes out the door. The bartender, Mike, bellhop, Thomas, and all employees very friendly and helpful. A great experience. The mattresses were also very comfortable. We will return.

Room Tip: Ocean front with sitting area is very nice. Great view of ocean. When you stand on the balcony wat...
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  • Stayed: January 2014, traveled as a couple
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1  Thank Cheryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boardwalk Plaza Hotel

Address: 2 Olive Avenue, Oceanfront on the Boardwalk, Rehoboth Beach, DE 19971-2806
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Rehoboth Beach
#4 Family Hotel in Rehoboth Beach
#5 Romantic Hotel in Rehoboth Beach
#6 Business Hotel in Rehoboth Beach
Price Range: $81 - $260 (Based on Average Rates for a Standard Room)
Number of rooms: 84
Official Description (provided by the hotel):
The Boardwalk Plaza Hotel – think of us as a beach house – with 84 bedrooms!At the Boardwalk Plaza, we are fortunate to call the ocean’s edge our home, and happy to offer you a unique and comfortable respite from the world where you can truly get away from it all. From the moment you step under our antique wrought-iron canopy and enter the lobby, our staff stands ready to offer you exceptional service. Whether you choose a suite with a private balcony, a deluxe accommodation that adds a whirlpool-for-two – or something in between – you’ll find an artful combination of freshly updated, Victorian-reproduction furnishings and can’t-do-without amenities like free Wi-Fi and flat-screen TVs. From heavenly bedding to downy-soft bath towels and robes to remarkable room service with a smile, we do everything possible – and then some – to make you feel pampered. All of our guests can enjoy all-day dining in our oceanfront restaurant and relax in our heated indoor soaking pool. For adults traveling without children, our keyed-access concierge level offers accommodations enhanced with genteel extras and use of the private rooftop sundeck and spa.Like the ocean, we never close! Both the Boardwalk Plaza Hotel and Victoria’s Restaurant are open year-round. Join us for a weeklong vacation or a romantic escape – from a summer beach holiday to a cozy winter getaway. You pick the season that suits you best and we’ll take care of the rest. ... more   less 
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Also Known As:
Boardwalk Plaza Rehoboth Beach
Hotel Boardwalk Plaza

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