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“Service Above and Beyond”

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Hilton Wilmington / Christiana
Ranked #2 of 24 Hotels in Newark
Certificate of Excellence
Norwood, Massachusetts
1 review
“Service Above and Beyond”
Reviewed June 13, 2014

I have stayed in other hotels in this area as my company often has me visit its office near by. I stayed at this hotel for the first time. I stayed at other hotels for the points. My stay here was head and shoulders above the other hotels. Siemens and this hotel have an exclusive relationship and that was felt in every aspect of my stay. I have since joined Hilton Honors and will always be at the Christiana every time I visit the Glasgow office.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, General Manager at Hilton Wilmington / Christiana, responded to this review, June 22, 2014
David D, thank you for writing a nice review, and we'd also like to thank you for choosing to stay with us during your time in Delaware. We couldn't be happier to hear you enjoyed your time at our property.

We are very glad you chose to stay at our hotel during your most recent visit to the area, and we're even happier you absolutely loved everything. We do get a large amount of business travelers staying at our location, many of which we get to know because they always choose to reserve a room at our hotel when they are traveling. It's great to know you joined Hilton Honors and that we'll be seeing you again during a future stay.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when patrons take the time out of their day to leave a great review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We can't wait to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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English first
Middletown, Delaware
1 review
Reviewed June 12, 2014

When we got into the room we all had glasses turned upside down on coasters. You could see that all the glasses where dirty they looked like they had been used and just turned upside down and never cleaned it was very disgusting. Some of the chairs in the room were stained and very uncomfortable. I wanted to bring this to your attention and hopefully these problems will be resolved.

  • Stayed June 2014, traveled on business
    • Cleanliness
Helpful?
Thank shell215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, Public Relations Manager at Hilton Wilmington / Christiana, responded to this review, June 22, 2014
shell215, thank you for choosing to hold your meeting at our property, and we'd also like to thank you for sharing feedback from your time at our hotel. We take guest comments very seriously and have made sure to pass this information onto our management team. We want to apologize for these issues and we will ensure they are addressed.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magnolia, Delaware
2 reviews
Reviewed June 11, 2014

My daughter's wedding was held here June 7, 2014. My first experience with the hotel coordinator was simply incredible. Leah was very professional and helpful from day one. Our planning began one year ago and she was always there to answer any questions and to offer her advice anytime. The hotel staff were just amazing upon check in and went out of their way to make sure we had everything we ever needed during our stay. The ceremony area was clean and beautiful filled with blloming roses. There were even beautiful white swans hand feed by their "Swan Master!" They closed the pool area so we would have no interruptions during this part of the wedding.
The food was the most delicious food I have had at any large venue. The cocktail hour was pleantiful, and displayed beautifully for our guests. We even had our own private cocktail hour which was set up exactly the same. We were give our own personal butler to assist us during our entire stay. The wait staff during the reception were friendly and went out of their way to accommodate our guests with any request. Our guests stayed overnight and were treated with the same respect the entire time. The breakfast buffet was wonderful and even had an omlette station! If you are seeking a venue for a wedding, baby/bridal shower, or any meeting event you must book it at the Hilton Wilmington/Christiana! No place in this area will compare to the food and service you will receive here. I will return when my second daughter gets married. That's for sure!

Room Tip: All rooms are exceptional!
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, Public Relations Manager at Hilton Wilmington / Christiana, responded to this review, June 13, 2014
Teresa P, thank you for writing a phenomenal review. We couldn't be happier to hear your daughter's wedding was an absolute success.

From reading over your review, we saw you mentioned how incredible members of our team were. We are extremely fortunate to have such dedicated and caring individuals working with us. They really do go above and beyond to ensure everything is always perfect. We'll make sure to let Leah and everyone else know of all the kind things you had to say.

It's great to know everyone loved the food that was served both during the reception and breakfast. Your endorsement of our hotel and wedding venue means more to us than we can possibly describe, and we can't wait to hopefully be a part of your other daughter's special day when it arrives.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a fabulous review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us.

Thank you. We can't wait to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed June 9, 2014

Well located to see Longwood Gdns and WInterthur, the two places on our list.
Check in and out were friendly, quick and easy. Took room w/breakfast which was ample including juice,fruit,yogart,bagels, toast, cereal-hot and cold, bacon etc and a omlette station
Beds were comfortable and room was clean
Since my DH smokes we got a room on the main floor which leads out to courtyard, so he could go out.
We have stayed here twice before and would not hesitate to come again
First nite we ate in Brasserie grill. Food was good, but service was very slow, to no fault of our waiter, since there was a huge table, that they were servicing too.

Room Tip: if you smoke ask for a laini room.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronadebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, Public Relations Manager at Hilton Wilmington / Christiana, responded to this review, June 13, 2014
ronadebra, thank you for leaving a nice review, and we'd also like to thank you for your continuous patronage. We are happy to hear that overall, you enjoyed your time at our hotel.

It's great to know our property served as a convenient place to set out and explore the different sites and attractions you came to see. We are delighted to hear you felt our breakfast offering was ample and also equally delicious.

We've made sure to pass along your comments about your dinner at the Brasserie Grille. We want to apologize for the slow service you experienced.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Delaware, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed June 9, 2014

We stayed at the Hilton last weekend as part of a Bridal Party that had a nearby wedding on Saturday. We have stayed at the Hilton in the past and things have always been good, but this stay truly exceeded our expectations. From check in to check out things were flawless, all of the staff was friendly and more then accommodatng for all of our needs, they went above and beyond to make each of our stays (the entire bridal party had rooms) personal. La'Kira in particular was at the front desk both days and was absolutely amazing. The Hilton is lucky to have her on board! We look forward to staying here again in the future.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tysmom302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, Public Relations Manager at Hilton Wilmington / Christiana, responded to this review, June 13, 2014
tysmom302, thank you for your continuous patronage, and we'd also like to thank you for leaving a spectacular review. We are absolutely thrilled to hear your recent visit to our hotel exceeded your expectations.

It's great to know you felt our staff took excellent care of you. We are extremely lucky to have such wonderful individuals working with us. We'll make sure to let La'Kira and everyone else know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to write a fantastic review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us.

Thank you. We can't wait to see you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level 6 Contributor
160 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 7, 2014

Great location, close to Newark, Wilmington and 1 hour by train to downtown Philadelphia
Nice and quiet rooms for good sleep. Very good breakfast and a nice bar to hang out with friends.
Close to many restaurants, mallas and medical centers
The best : friendly staff specially at the reception, helpful and great attitude and willing to help

Room Tip: Best upper 2 floors
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, Public Relations Manager at Hilton Wilmington / Christiana, responded to this review, June 13, 2014
Andrew P, thank you for writing a nice review, and we'd also like to thank you for choosing to stay with us during your time in Delaware. We are extremely glad to hear you enjoyed your time at our property.

For those looking to stay with us for business, it's very convenient to be close to such hubs like Wilmington and Philadelphia. It's great to know you loved our breakfast offering and felt our team went above and beyond to take care of you. We'll make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to leave a great review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us.

Thank you. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 5, 2014

This hotel has some of the most friendly staff I have ever encountered at a hotel. From the time I check in to when I leave. I feel as if I am part off the family.

The level of service is fantastic and I always look forward to my next stay here.

A the end of a hard day of work to come back and sit on the outside patio and have a cocktail and a great Lobster dinner cannot be beat. The beds a very comfortable and the room has plenty of space to stretch out.

When coming to Wilmington this is the only place I will stay.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xnavyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Business_Manager, General Manager at Hilton Wilmington / Christiana, responded to this review, June 6, 2014
xnavyron, thank you for leaving a phenomenal review, and we'd also like to thank you for your continuous patronage. We're absolutely thrilled to hear you had a wonderful experience while at our hotel.

From reading over your review, we saw you mentioned how amazing members of our team were. We are extremely fortunate to have such dedicated and caring individuals working with us. They really do go above and beyond to ensure everything is always perfect for our patrons. We'll make sure to let everyone know of all the kind comments you made.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to write a fabulous review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a a future visit to our location, please don't hesitate to contact us.

Thank you. We can't wait to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Wilmington / Christiana

Property: Hilton Wilmington / Christiana
Address: 100 Continental Dr, Newark, DE 19713
Phone Number:
Location: United States > Delaware > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Newark
#4 Family Hotel in Newark
#5 Business Hotel in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Wilmington / Christiana 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
The newly transformed Hilton Wilmington/Christiana, perfect for both business and leisure travelers, is designed with your comfort and convenience in mind. Guest rooms are newly renovated with new features to make your stay more convenient than ever before. Hilton Honor members can use the Digital Key app to choose their room, bypass the front desk, and check into their room just by using their phone. In addition, our Kipsu program, allows guests to text message their requests to the front desk as opposed to calling or making the extra trip. Guest rooms and suites are modernly styled and include Wi-Fi high speed Internet Access, iHOME clock with docking station, tabletop lamp with built-in power outlets and USB port, Ergonomic work desk and chair, and 42 inch LG TVs with On Demand and HBO. Our Hilton hotel offers exclusive packages and is located near many corporate offices, world class area attractions, and tax free shopping. The hotel is located just off Delaware interstate 95 midway between Philadelphia international and Baltimore Washington International airports. Our hotel offers complimentary shuttle service within a 10 mile radius (based on availability). On-site dining options include the brand new Market Kitchen & Bar, the outdoor Patio which features seasonal live entertainment during the week, and in-room dining. Our very own herb garden is located in the Courtyard of our hotel which is where our Food and Beverage Director plants vegetables and herbs, which we use in our fresh food dishes and hand-crafted cocktails. Whether dinner and fresh hand-crafted cocktails in the Market, or enjoying seasonal live music on our outdoor Patio, relaxation is never far away. The Hilton Wilmington/Christiana is designed to offer you the most memorable experience when hosting any sort of event. All meeting rooms, boardrooms, and Ballrooms are newly transformed and include innovative and state-of-the-art audio visual equipment and chic decor. With over 9,000 square feet of flexible indoor/outdoor meeting and event space, we can accommodate groups of any size up to 300 people—and hold multiple breakout sessions. We offer delicious catering options fashioned by our award-winning culinary staff, a variety of flexible meeting packages and much more. The Patio is known for seasonal outdoor entertainment, happy hour specials, and is the perfect location to grab a refreshing drink or happy hour appetizer after your meeting. Voted "most happening hotel" in 2016 by North DelaWHERE Happening, best wedding reception venue by Delaware Today in 2016 and 2017, and best outdoor dining venue by Delaware Today in 2017. Whether you're hosting a conference or business meeting, a special birthday, or planning a family reunion, you'll find everything you need to have a memorable time here at the Hilton Wilmington/Christiana. Event planners on staff are ready to help you plan every detail of your special event. From coordinating the décor and choosing the menu to charming your guests with special gifts, we work with you to treat your guests to an event they'll never forget. ... more   less 
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Also Known As:
Hilton Wilmington / Christiana Hotel Newark
Hilton Hotel Newark
Hilton Newark
Newark Hilton

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