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“Inexperienced/Untrained Wait Staff Ruin the Evening”
Review of Yi Palace

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Yi Palace
Ranked #272 of 358 Restaurants in Newark
Cuisines: Chinese
Restaurant details
Philadelphia
Level 5 Contributor
69 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“Inexperienced/Untrained Wait Staff Ruin the Evening”
Reviewed January 13, 2014

I have been to Yi Palace 4x in the last few months - 2x take out, 2x dine in. Food quality swings wildly from excellent to I threw it out. Clueless, harried servers are a constant "poor rating" having no training in serving guests, interacting normally with diners, or understanding English. Honestly, the service is bizarre. Ordering water with lemon will get you four tall glasses of HOT water. Requests for the most widely known beer in China (Tsingtao) was met with a blank stare - an unsmiling interpreter was called in. Dishes arrived lukewarm. Two requests for cutlery were ignored. Plates piled up on our crowded table. Every now and then, the owner would pop into the dining room, but did not say a word to anyone or lift a finger to assist his two servers. Will I be back? No. Bamboo House nearby is a much better choice for food and especially for service.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank El H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
chester county
Level 5 Contributor
88 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“Thought that this place was supposed to be good...”
Reviewed October 19, 2013

We ate there recently. Staff was nice and accommodating and the menu looked interesting, filled with authentic-looking stuff like beef tendon and pig intestine as well as more prosaic Chinese stuff. Place was filled with Asians which we thought to be promising.

Service was not up to US standards. One main came out...then an app...then a while later another main.

One of the main dishes was fine, well cooked and nicely enough presented. The appetizer, fried dumplings was a sad affair. Dumplings were full-sized but had a little pellet of unseasoned meat rattling around inside. It was maybe 25% filled. The other main, General Tso's chicken (I know, I know, its not authentic) was horribly overcooked and the chicken was dry and wooden. Although it was labeled as a spicy dish and had chilis in it, there was no hint of heat.

Maybe they do a better job on other dishes, but this was a meal ruined by the worst Chinese food I've ever had. No exaggeration.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank hockessin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesville, Louisiana
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great chicken with broccoli”
Reviewed June 27, 2013

Best chicken with broccoli ive had around elkton/newark area. Didnt care too much for the wonton soup, didn't like the broth i prefer chicken broth with my wontons

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank smit7633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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