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Motel 6 Newark
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Reviews (41)
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34 - 39 of 41 reviews
A TripAdvisor Member
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Reviewed May 4, 2006

This place is the worst possible experience one can have. The staff responsible for cleaning are practically non existent. You must be out of your room by 10am or you will not receive cleaning, towels, or service of any kind. The first day it happened, I first dismissed it as nothing, but when I asked why it hadn't been cleaned that evening when we returned, I was told the "do not disturb" sign was on the door and this was the reason for the lack of service. Strange because I was pretty sure that the last thing I always do when I leave a room is to place the "please service" sign on the door. The following days I took the sign WITH me because I didn't want this to happen again. That night I came back, and again no service, towels etc. I called the desk and first I was told "the cleaning staff was told to get off the clock". I complained to no avail. 3rd day it was cleaned. WooHoo. 4th and final day, not cleaned again. This time I went down to the desk personally to complain, and was again NOW being told, the "do not disturb" was on the door as the reason. I angrily told the desk "person" that this couldn't be the case and why, and when would someone be cleaning it? The response was" I'm not gonna clean it!". I left that evening, came back and found the toilet with feces backed up in the toilet and not flushing. I was told that there is not any maintence right now, that they couldn't leave the desk, and offered a plunger. Long story short, I spent almost an hour trying to unplug it. I finally did. Prior to our arrival, they put us in a smoking romm (we had asked for non smoking), they had our name with the completely wrong address in some other state. We went round and round the following day at checkout and again, long story short, the manger and owner refused to meet with us, to schedule an appointment to meet with them, was told to call back the next day to talk with the mgr., we did and he was "unavailable". Left several messages for the manager that week but received no return calls. The elevator went on and off and the lights went out several times during our stay, scaring my four year old. The phone was rung in the middle of the night, and when I asked the desk about it, the didn't deny it, simply snickered and apologized( very insincerely). They were of college age and seemed to enjoy the whole thing. To date I have not gotten anyone to call me back as they claim when you complain to their "800" number. (I did this all 3 times, three different days). When Iasked about their "100% satisfaction guarantee", they said I need to contact the hotel directly. The hotel told me I had to call the "800" number. Needless to say, nothing was done. No phone call, no nothing. (however I was threatened to have the police arrest me because I complained in the lobby in front of customers, and was told to leave..I invited them to please do so. Perhaps then we could get some sort of management to respond to my situation, however, they declined to do so). The staff was rude, incompetant, lazy, and didn't seem to care one way or the other that I was dissatisfied.
STAY AT YOUR OWN PERIL. Do yourself a huge favor any find someplace else to stay. ANYWHERE.

  • Stayed: April 2006
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    • Rooms
    • Cleanliness
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2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2003

This hotel is very basic. They are trying to do a good job at a budget price. The people are very nice. Note that this is a MOTEL--doors are to the outside--not interior corridors. Looks like it may have been an old Howard Johnsons or something like that that was remodeled. But it is clean and sufficiently comfortable and convenient to the interstate if budget is your main concern.

8  Thank pmcojm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2015 via mobile
Google Translation

Stayed: October 2014, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2014
Google Translation

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014
Google Translation

Room Tip: Quartos dos fundos
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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