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“Facility is in great need of updating”

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Country Inn & Suites By Carlson, Newark
Ranked #18 of 24 Hotels in Newark
Conneaut, Ohio
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Facility is in great need of updating”
Reviewed June 13, 2014 via mobile

The front desk & breakfast staff were extremely helpful & friendly. The room was clean, but in extreme need of updating, especially the bathroom. There was a large, jagged crack in the bathtub, a hole in the wall near the shower head, and obvious water damage on the walls.

Stayed June 2014, traveled with family
Helpful?
1 Thank Heather N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, June 17, 2014
Dear Heather, Thanks for your review of the hotel. I'm very glad our staff was helpful and friendly throughout the hotel! Our goal is certainly to provide you with great service and a clean room. My sincerst apologies on the condition of your room in regard to any damages. Such conditions are not what we stive for in offering a great product to our customers. Thank you for bringing it to my attention, we will address your concerns immediately!
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261 reviews from our community

Traveler rating
    83
    63
    49
    36
    30
See reviews for
101
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Edina, Minnesota
Level Contributor
181 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 5, 2014

I have been very impressed with the Country Inns across the country; this one not so much. Everything in my room was worn and really beat up. Peeling paint on the bathroom ceiling and door. The chair in the room is covered with cigarette burns; non-smoking room??? TV is really old and doesn't work properly.
When I am in the area next time, I will look at the other hotels in the area.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jtdman37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, June 6, 2014
Dear JTDman37, Thank you for your review, I am so sorry your room was not up to our usual high standards of quality. I would very much like to speak with or hear from you directly so that we can address the room you stayed in, & ensure these issues do not impact our future customers. If you would like to share more information with me or I can do anything to alliviate this issue, please contact me at CNewarkDE@carlsonrezidor.com, or 302-266-6400- Ben Cummins
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Michigan
Level Contributor
107 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 3, 2014

I have stayed here before visiting family in the area. The hotel is in a cluster of hotels/motels right off the I-95 highway between Newark and Wilmington DE. Not much else in the area, close to the big tax-free Christiana shopping mall. Most guests seem to be passing through, visiting the big hospital up the road, or visiting the U of D in Newark. The hotel is clean and modern chain-hotel with a friendly and helpful staff. Nice warm breakfast that they rotate the from day to day. Good value for money and reliable.

Room Tip: The rooms straight ahead from the reception desk are next to the elevator and noisy.
See more room tips
  • Stayed May 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, June 6, 2014
Dear DJM3, Thank you for your review! I'm glad to hear your impression of the hotel was favorable. We do our very best to provide the clean rooms and great service you mentioned. I'm very glad you enjoyed our breakfast- and thanks for mentioning our rotation and varying selection of breakfast items! The Christiana Mall is very close, as well as Christiana Hospital, Delaware Park Racetrack and Casino, the Newark Airport, University of Delaware, and much more. We hope to see you again on your next trip through the area!
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Norfolk, Virginia, United States
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2014

The hotel staff was great. Room very clean and comfort. Hotel convience to all the location I visited and easy access to the interstate. Breakfast was great.I stayed two nights with family and friends and we had joining rooms, we could stay in bed and talk without having to leave the room.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlethia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, June 6, 2014
Thanks for the great review! We're very glad you were able to enjoy your stay with family and friends comfortably, and that breakfast was to your liking. There's always more to see in the area, so we hope to have you back again soon!
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dublin
Level Contributor
209 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed May 18, 2014

Stayed one night while in town for a family function, and it was probably one of the worst hotel stays we have ever had. We have stayed in Country Inn and Suites before, and NEVER have we had such an awful night.
The walls were so thin we could hear not only every word of the people on both side of us, but every movement. When we turned out the lights you could see light streaming in along the wall/ceiling seam from the rooms next door. I finally said to my husband around 1 a.m., in a normal voice, "do you think they will ever put those kids to bed?" Suddenly things quieted down a bit. At least no more screaming kids. We did have to listen to their TV show for a few more hours, however.
Breakfast was mediocre.
Think about another place to stay if in Newark Delaware.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DublinIslanddreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, May 21, 2014
Dear Dublinislanddreamer, Thanks so much for taking the time to review our property. My sincerest apologies for the noise and disruption from another guests' room. Any time during any stay, please let us know and our staff would be happy to address any noise issues. The enjoyment and comfort of your stay is paramount to our guest sevice commitments. You will be excited to hear we have redesigned our breakfast arrangement and are listening to our customers in regard to breakfast, & making some changes for improved breakfast experience. I appreciate your feedback and hope you will give us a try again in the future!
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Wilmington, North Carolina
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 23, 2014

I normally stay at The Hilton which is across from this Country Inn, but wanted to stay some place different to save some money. I stayed in a King Suite, enjoyed free Wi-Fi, had free coffee and free breakfast each morning. I stayed 4 nights so I received a 30% discount. Large room, quiet location, and free amenities convinced me this will be my hotel in the future when I come to Wilmington. I saved about $75/day by staying here. Well worth the savings! I took my savings and then shopped in tax free Delaware!

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben C, General Manager at Country Inn & Suites By Carlson, Newark, responded to this review, May 21, 2014
Dear Beachlady0722, Thanks for such a wonderful review! We are delighted that you enjoyed your stay with us- I couldn't ask for a better list our amenities and the benefits to staying with us! I and all of my staff are excited to have you back anytime! Tax-Free Delaware and the nearby newly renovated Christiana Mall are a great place to use those savings! We hope to see you next time you are in the area!
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Charlottesville, Virginia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 21, 2014

This hotel looks nice from the outside but looks are deceiving! The halls are dirty. Our room had wall paper falling off the wall, the tv was disconnected from the back, and the worst part was discovering the used condom next to my nightstand! I wouldn't stay at this hotel again even if I had to sleep in my car!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites By Carlson, Newark, responded to this review, May 6, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Newark

Property: Country Inn & Suites By Carlson, Newark
Address: 1024 Old Churchmans Rd, Newark, DE 19713-2102
Phone Number:
Location: United States > Delaware > Newark
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Newark 3*
Number of rooms: 59
Reservation Options:
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Also Known As:
Country Inn Newark
Newark Country Inn

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