We stayed in this hotel for four nights to attend the NASCAR race in Dover, DE. The room seemed clean, although the bed was hard and the pillows were horrible. The continental breakfast was okay but nothing special. The front desk staff however were inept and uncaring. Our first night there I asked for an extra towel and was told I had to get it myself. When we first checked in I asked if we could have the bill split between two credit cards. I was at first told no and then told to ask the morning staff as the gentleman working that night had no clue. Upon checkout I went to the desk with our bill (and another guest's bill that was also slipped under our door) and again asked if the bill could be split. I was told "no problem" and the young man pushed a few buttons and generated a new bill which looked correct. That was on Monday. On Wednesday logged on to my credit card to pay my monthly bill and low and behold the entire bill was on my card, although it was split in two charges. I immediately called the hotel and told the young man who answered the problem. He said he was sorry and would take care of the situation. I thanked him and went on my merry way until that afternoon when I again checked the account only to find he had not refunded any money he had actually billed me more money. There were not 10 or so new charges on the account ranging from $72 to $750+ which were thankfully declined by my credit card company! I again called the hotel and spoke to the manager. She agreed that the account was badly messed up and she would issue the credit and it should be off my account within 24 hours. It was not. I also emailed the company and was emailed by customer service who said she would "look into the situation." Now, seven days later I still have no refund. The hotel and customer service insist it was issued and the credit card company says they don't have it. I've had to issue a disputed claim to the credit card company to get a simple refund. I will NOT be staying in a Country Inn & Suites again.
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- Also Known As:
- Country Inn Newark
- Newark Country Inn