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“Don't stay here if you aren't a smoker”

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Extended Stay America - Newark - Christiana - Wilmington
Ranked #23 of 24 Hotels in Newark
Reviewed June 17, 2012

This hotel seems to cater to smokers. I reserved a non-smoking room and was given
a smoking room. When I complained, I was told they hadn't had any non-smoking rooms
available for the night we reserved for at least a month prior to my request. They claimed
that it was the company we reserved through (Hotels.com) who made the reservation knowing
there was not a room available to meet our request. I've reviewed Hotels.com separately.
When I suggested to the clerk that maybe they didn't have enough non-smoking rooms if they
were booked that much quicker than the smoking rooms--she told me it would be discriminatory to reduce the smoking room numbers. I made a remark about it being unfair to be forced to breath other peoples smoke and she basically threw my room keys at me.
When I went to my car to discuss our situation with my family, there were two employees
smoking away right on the front steps--you literally had to step between them to get in the door.
While the fault may lie with Hotels .com --this hotel stinks of smoke--so I will avoid it like the plague and I advise anyone who wants fresh air to avoid it as well.

  • Stayed: June 2012, traveled with family
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Thank Lynne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Newark - Christiana - Wilmington, responded to this reviewResponded July 16, 2012

Thank you for taking the time to review your recent stay at Homestead Newark - Christiana. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we try as hard as we can to accommodate all non-smoking room requests. Clearly this was regrettable in that we could not fulfill your request.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 - 80 of 89 reviews

Reviewed May 29, 2012

I was looking for something that my money would like to spend. I found this hotel by
calling and I was speaking to a lady that was very helpful and gave me a great price.
The hotel was very clean and neat. Nothing was out of place in the room. I really enjoyed this hotel. My husband said, that this will be our hotel when every we go to
Delware in which is 4 times a year. They need to have more of these hotel in areas.

Room Tip: If I were looking for a room I would want in the room everything that this hotel has to offer in my...
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  • Stayed: May 2012, traveled with family
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Thank Charlene1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Newark - Christiana - Wilmington, responded to this reviewResponded July 16, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Newark - Christiana. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case! It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed May 14, 2012

A very nice hotel for people that are looking for a family type environment!! The staff go out of their way to make your stay an experience you'll never forget.. The hotel is strategically place where you can go from point A to B and have all the comforts of home. Many attractions are in the area, which make staying here great!! The hotel is constantly giving itself many upgrades to keep it's guest happy and willing to come back!! I suggest this hotel as a place that you'll come back again and again!!

Room Tip: Smoking and pets are located on the first floor..
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  • Stayed: May 2012, traveled on business
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Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

I recently received a copy of your review of the Homestead Newark - Christiana. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Reviewed March 16, 2012

Stayed here for work related training in November. The first room they put me in was so bad that I requested to be moved. The stovetop had what appeared to be old sausage laying on it, the sofa looked like it had been used in a porn movie (money shot stains all over it) and the shower had black mold growing all over. When I moved to another floor, the hallway had a smell like someone had just thrown up a fifth of bourbon. Had to sleep with the lights on just in case there were active roaches. I think I could have had a better nights sleep in my rental car. Filled out a survey that was emailed to me after my stay and a rep for the hotel chain contacted me and said my stay should have never been like this. I was rewarded with a free nights stay at any of their properties (not that I would ever stay there again) but to this day I am still waiting on my free voucher.

Room Tip: Rooms at other hotels are cleaner!
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  • Stayed: November 2011, traveled on business
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3  Thank Duane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

My family felt right at home---thanks management/staff----also prt friendly.

  • Stayed: December 2011, traveled with family
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Thank Brynna52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2011

Its a horrible place to be. The people at the desk and the housekeeping staff are all very unfriendly and rude.
You will always find people smoking cigarettes right at the entrance of the building.
The rooms are very untidy. The carpet is so messy, it stinks. There was a diaper lying at the back of the bed from previous guests and nobody bothered to clean it.
The sofa is so untidy, you can't even sit on it.
The housekeeping staff is so rude, they barged into my room without even knocking at the door and then told me to leave the room if I wanted the service. I told her there is no guy around and she doesn't have to get worried about me but she refused to provide service in my presence. I was left with no choice but to deny the service because I couldn't leave with so many valuables in the room and an infant at hand. Eventually, I was left with all the housekeeping to myself.

  • Stayed: November 2011, traveled on business
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2  Thank Kanwal U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2011

This is an excellent place if you are on a business trip.
I would recommend this place to all.
It has different room options.
If booked for an entire month the rates are reasonable
Loved it and will be back

  • Stayed: March 2011, traveled on business
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2  Thank Michellehastips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Newark - Christiana - Wilmington

Address: 333 Continental Dr, Newark, DE 19713-4329 (Formerly Homestead Studio Suites - Newark - Christiana)
Phone Number:
Location: United States > Delaware > Newark
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #23 of 24 Hotels in Newark
Price Range: $79 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newark - Christiana - Wilmington 2.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Extended Stay America Newark

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