I travel frequently for work and I typically swear by the Marriott brand; however, my advice is to never stay at the TownPlace Suites in Newark, DE...ever. If nothing goes wrong while you are staying at the hotel, consider yourself lucky. But if something does go wrong, do not expect that anything will be done to resolve the situation.
If you experience an issue with the refridgerator/freezer maintaining acceptable temperature, expect to be told that no one is available to fix it and to figure it out yourself. Also, if your food goes bad or melts and the hotel offers to give you a credit for the items, expect that to be held against you and thrown in your face in the future.
If you experience an issue with items going missing from your hotel room and you contact the general manager, Susan Muzzi, expect to be completely dismissed and called a liar. A brand new container of salon conditioner went missing from my room (value of $31) and I contacted Susan for assistance. I did not accuse the specific maid that had been cleaning my room of theft - I stated the facts that my personal property was no longer in the hotel room. I was ultimately told that it was my problem and that no compensation would be provided. Also I was told that the woman cleaning my room was an African-American and that she wouldn't use this sort of product on her hair.
Also, if you're an arachnephobe - do not stay here. In the course of two weeks there were several little creepy crawlers that snuck in the room. No reason to complain over pest control unless you can show proof of a carcass.
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- Also Known As:
- Towneplace Suites Wilmington Newark Hotel Newark
- Towneplace Suites Newark