Stayed here after a recent flight. Upon arriving at the front desk I was informed that the machine that makes the room keys was out of order. It took 20+ minutes to check in and I had to be let into my room by an employee each time I left. Not the employees fault, they were making the best of the situation. But to management: it is absolutely unacceptable to not have a redundancy in place and be 3+ days without a working machine. I mean really, the front desk agent said they wouldn't have a new machine for days and that is plain cheap and unacceptable!
The rooms are DATED. For the normal price being charged I would pick another hotel. I've stayed a nearby Red Roof Inn with new renovated rooms that was miles ahead of this hotel, and significantly cheaper. Having a 'flat panel TV does nothing to modernized a room if the rest of it screams 1990s.
Now, as for the reprehensible billing practices of this hotel... I checked in an a valid best rate guarantee claim through Choice Hotels. The front desk agent was a bit confused but confirmed the complimentary night and a $0 charge. I checked out with a $0 balance. Several days later I have a charge on my credit card for the room night anyways. This is the ONLY Choice hotel I have ever had an issue with concerning charges for VALID best rate guarantees. Now I have to do a chargeback, which is a pain.
Overall, a very underwhelming hotel. The place has ONE building of rooms that are modern-looking, the rest of the property is a dump. I will not stay here again (even if it were free) nor would I recommend it.
- Official Description (provided by the hotel):
- We offer both standard, exterior rooms (many with microwave and refrigerator) and executive, interior suites with separate living room from bedroom. Many amenities are available such as free continental breakfast, free high-speed internet, on site 24 hour fitness facility, and coin-operated guest laundry. Located in our Guest Registration office we have a business center,24 hour coffee and tea station and gift shop. Pet-friendly rooms are available in designated rooms. Handicapped equipped suite rooms are also available ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn New Castle
- New Castle Quality Inn