New York, NY
July 17, 2013
Hello dear people. This is a long message, but I think it's worth the read. I think we should all try to make sure each person have a nice peaceful holiday when they visit a hotel. Well, be aware of this hotel. I used to always stay here, but not anymore. I stayed there a few weeks ago and as soon as I came into the room I looked on the pillows and underneathe thank God. I seen 1 live Bed Bug and 2 dead ones under the pillow. How gross is that?????? I called right away and reported it to the front desk clerk. She said she would give me another room, so I tool it. The next morning I asked a gentlemen about the report to make sure it was taken care of. No one should stay in that room without it being thouroughly cleaned. I stayed at the Quality Inn and Suites, New Castle DE. Room 235 on the 2nd level was the effective room. I read that you should not even stay in a room next door if you know there's Bed Bugs in the room next to you. I wouldn't stay in that room if they offered it to me free every year!!! Anyway, he told me he seen that it was reported. well, I got home and after a few days later I just wanted to make the manager knew about the report.
I also abhor thoses filthy, crawling things. So, I speak with the manager and she had no idea about any report. She asked me why am I just calling about it after 7 or what ever days, but I told her I complained about it as soon as I notice that it was Bed Bugs. They never reported it.
That's ashame! Someone is going to get that room not knowing those bedbugs are over the pillows and every where else. That is so wrong. They lied and kept it hidden. That really makes me even more angry too know that they don't care about the next guest that enters that room. Now isn't that ashame for them to not even report it? So, be aware folks. I would not want to see anyone bitten by those gross things, especially a little baby or young child. It would be really aweful! If you see it, PLEASE always report it. It helps all of us to make a better choice when booking a hotel. I know it's time consuming, but look what you've just learned by reading my note. Worth it? I think so. Have a nice comfortable summer folks!
- Official Description (provided by the hotel):
- We offer both standard, exterior rooms (many with microwave and refrigerator) and executive, interior suites with separate living room from bedroom. Many amenities are available such as free continental breakfast, free high-speed internet, on site 24 hour fitness facility, and coin-operated guest laundry. Located in our Guest Registration office we have a business center,24 hour coffee and tea station and gift shop. Pet-friendly rooms are available in designated rooms. Handicapped equipped suite rooms are also available ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn New Castle
- New Castle Quality Inn