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“Worse Customer Service Ever”

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Quality Inn & Suites Skyways New Castle
Ranked #4 of 12 Hotels in New Castle
Reviewed May 24, 2012

I called 8 weeks in advance of our trip. Told the desk clerk I had limited mobility due to bone & lung cancer. That I would need a room on the first floor with very little walking to get to my room. We arrived at the hotel shortly before 4pm. We were placed in a building with very limited parking that was not near the entrance of the building. Once in the entrance we were at the other end of the hall. When asked if they could move our room closer to the entrance or to another building with parking closer to the entrance we were told that was impossible. There were only a handful of cars in any of the lots. We pointed this out to the desk clerk and he said that most of the guests would be checking in shortly and he could not change our room to another room because there were no more rooms to change to. We asked why someone in a similar or lesser quality room in a different building could not take the room they wanted us to take and lets us have that room. Again, he stated he could not change the room. Even after we pointed out that they had errored in assigning us this type of room, he again insisted he could not change the room. Never once did he apologize for thier error. THE WORSE CUSTOMER SERVICE EVER.

  • Stayed: May 2012, traveled with family
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Thank JoCinderella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

I am so sorry for the inconvenience you experienced during your stay at our property. It distresses me to hear that you did not get the quality of customer service that is expected of all of the staff. Please accept my sincerest apologies. I would love the opportunity to speak to you in more detail about the situation so that I can address the issue with the exact guest service associate that you dealt with and to make the situation right so that you may consider giving us another opprotunity to accommodate your needs while visiting the area. I can be contacted by phone at 302-328-0226 or by email at gm.de005@choicehotels.com

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82 - 88 of 103 reviews

Reviewed December 13, 2011

Front desk staff was very friendly. Hotel I was booked at was oversold and this property was able to accomodate me at the same rate. I stayed in building 5 which is the newer looking building. Room was nice. The breakfast was very disappointing. Would recommend going to the IHOP across the street.

Room Tip: Stay in building 5.
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  • Stayed: November 2011, traveled on business
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Thank kendarCharleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2011

We Were visiting family in the area. I loved the lobby, room was Okay, the service was great. Front desk was beyond kind and courtious, even when we locked ourselves out of the room lol
Stayed 2 nights: night one we heard a car pull up and was VERY loud talking, woke my 1 year old up at 2 am with bright lights shining into the room, ugh it was a nightmare. Let's move to night 2: we parked right in front of our door to avoid another late night wake up. Good sleep, lousy tiny pillows.
It's a motel with good amenities and decent price. The airport is right behind and a loud highway out front with motorcycles and truckers coming and going. If your looking to crash for the night or two stay here.

  • Stayed: July 2011
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1  Thank Ctaranti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qiskyways, Director of Sales at Quality Inn & Suites Skyways New Castle, responded to this reviewResponded August 1, 2011

I am sorry to hear that you had issues with noise. We try to provide as much quiet as possible for our guests. We could have contacted the guest and admonished them on their noise level, but after the fact certainly doesn't help get your child back to sleep.

We thank you for your comments and hope to see you again soon.

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Reviewed July 5, 2011

This was my second stay at the Quality Inn and Suites Skyways. I was very impressed with the value of the suite that I had. It was clean, fresh and had all the creature comforts that I needed. I recommend theseSuites visiting the area. Be sure to request the Suites side fo the property. The Inn side is a tad older and not near as nice as the Suites side. (Building #5). I will stay here again

Room Tip: Book early and request a Suite in building 5
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  • Stayed: June 2011, traveled on business
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1  Thank aero87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qiskyways, Director of Sales at Quality Inn & Suites Skyways New Castle, responded to this reviewResponded July 6, 2011

We are pleased that you enjoyed your stay with us. Thank you so much for your kind comments. We look forward to seeing you again soon.

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Reviewed June 12, 2011

read alot of reviews saying it was unsafe, dirty, noisy. We found all of that to be untrue. We were right next to the airport buildings and didn't hear a thing. Our room was oversized and our kingbed was very comfortable. Our air-conditioner was top notch and the entire room had been redone.
The lobby was very nice and the people at the desk were very pleasant. There were several places to eat in both directions of the hotel
The only thing we were missing was a fridge that was listed in the description of our room and if we went out on the balcony, it would lock us out if we didn't leave the door open but then mosquitos would have come in. We were very impressed with all the tv channels, most hotels only have a few. No breakfast included but plenty of nearby places to get one.

Room Tip: if you're a senior, that's their best rate
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  • Stayed: June 2011, traveled as a couple
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7  Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qiskyways, Director of Sales at Quality Inn & Suites Skyways New Castle, responded to this reviewResponded June 14, 2011

We are so pleased to know that you enjoyed your stay with us. We look forward to accommodating you again in the future.

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Reviewed June 2, 2011

We came to town for business, Almost stayed a few miles away in New Jersey, But the review on the New Jersey place was Dirty and Smelly. We paid a little more or this place and it was more than we expected. Friendly staff, Clean Comfortable and Quiet Room, Even though it is next to the Airport and a Busy Road.
We will return next year to the same place next time we are in town.
Thanks Quality Inn of New Castle.

  • Stayed: May 2011, traveled on business
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1  Thank eertnuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qiskyways, Director of Sales at Quality Inn & Suites Skyways New Castle, responded to this reviewResponded June 8, 2011

Our staff understands that comfort and value are the building blocks of success for our industry and nothing pleases us more than to know that you were comfortable and happy during your stay with us.

We look forward to seeing you again and to contuining to provide quality service to all of our guests.

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Reviewed May 28, 2011

Stayed in one of the refurbished rooms. The bed was so comfortable and the value quite excellent. My thanks to Stella at check in for a warm welcome.

Room Tip: Choose one of the Suites- amazing space.
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  • Stayed: May 2011, traveled solo
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3  Thank Rex39_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qiskyways, Director of Sales at Quality Inn & Suites Skyways New Castle, responded to this reviewResponded May 31, 2011

Thank you for your kind comments. All of our staff works hard to make every guest experience a delighful one and it is nice to know that we have succeded on your behalf.

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Additional Information about Quality Inn & Suites Skyways New Castle

Address: 147 N Dupont Hwy, New Castle, DE 19720-3135
Phone Number:
Location: United States > Delaware > New Castle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in New Castle
Price Range: $60 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Skyways New Castle 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
We offer both standard, exterior rooms (many with microwave and refrigerator) and executive, interior suites with separate living room from bedroom. Many amenities are available such as free continental breakfast, free high-speed internet, on site 24 hour fitness facility, and coin-operated guest laundry. Located in our Guest Registration office we have a business center,24 hour coffee and tea station and gift shop. Pet-friendly rooms are available in designated rooms. Handicapped equipped suite rooms are also available ... more   less 
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Also Known As:
Quality Inn New Castle
New Castle Quality Inn

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