I called 8 weeks in advance of our trip. Told the desk clerk I had limited mobility due to bone & lung cancer. That I would need a room on the first floor with very little walking to get to my room. We arrived at the hotel shortly before 4pm. We were placed in a building with very limited parking that was not near the entrance of the building. Once in the entrance we were at the other end of the hall. When asked if they could move our room closer to the entrance or to another building with parking closer to the entrance we were told that was impossible. There were only a handful of cars in any of the lots. We pointed this out to the desk clerk and he said that most of the guests would be checking in shortly and he could not change our room to another room because there were no more rooms to change to. We asked why someone in a similar or lesser quality room in a different building could not take the room they wanted us to take and lets us have that room. Again, he stated he could not change the room. Even after we pointed out that they had errored in assigning us this type of room, he again insisted he could not change the room. Never once did he apologize for thier error. THE WORSE CUSTOMER SERVICE EVER.
- Official Description (provided by the hotel):
- We offer both standard, exterior rooms (many with microwave and refrigerator) and executive, interior suites with separate living room from bedroom. Many amenities are available such as free continental breakfast, free high-speed internet, on site 24 hour fitness facility, and coin-operated guest laundry. Located in our Guest Registration office we have a business center,24 hour coffee and tea station and gift shop. Pet-friendly rooms are available in designated rooms. Handicapped equipped suite rooms are also available ... more less
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- Also Known As:
- Quality Inn New Castle
- New Castle Quality Inn