I called the hotel and spoke to the manager/front desk clerk the day before my reservation start date to change the room type (I wanted 2-beds instead of 1). I had a difficult time making this change and the clerk kept insisting that I give my home address over the phone to make the requested change. I thought this was odd; he said it was to verify my identity for CC purposes. I had booked through Orbitz.com and said that he wouldn’t have this information yet anyway so why did he need it over the phone? I felt hassled and thought about cancelling my reservation at that moment but didn’t. The next day, the day I was supposed to check in, I wanted to cancel but didn’t want to call the hotel back because I didn’t want to speak to the same clerk again. I called Orbitz.com and was told I didn’t need to call the hotel to cancel since their policy was that I wouldn’t be charged if I didn’t check in. The next day, I checked my banking info and saw a charge from the hotel. I called the hotel and spoke to someone (not the difficult manager/clerk) and I was told that it was a mistake, that since I hadn’t checked in then I wouldn’t be charged and he would pass that to the manager and reverse the charge. Weeks later and the charge hadn't been reversed. I called the hotel again and unfortunately, spoke to the manager, and he said I wasn’t told that I wouldn’t be charged (basically saying the second clerk I spoke to lied) and that Orbitz.com was wrong and that he wouldn't reverse the charge. Frankly, the hotel manager/front desk clerk is the most difficult, rude and unpleasant customer service rep I’ve ever dealt with and I will never stay at another Econo Lodge. Do not stay here. Do not even book a reservation here because you will feel hassled if you need to call and change it.
- Official Description (provided by the hotel):
- This modest hotel is set off Highway 40 and is 1.8 miles from New Castle Airport and 3 miles from the Delaware River. All rooms and suites include free WiFi and premium cable TV, in addition to coffeemakers. Some rooms feature minifridges and microwaves, and suites add whirlpool tubs or kitchenettes. Complimentary continental breakfast is served each day and there are guest laundry facilities (fee), as well as free on-site parking. ... more less
- Reservation Options:
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- Also Known As:
- Econo Lodge New Castle
- New Castle Econo Lodge