This hotel is beautiful. From the time you walk in and register to the moment you open the door to your room, it is beautiful. The huge open atrium in the middle of the hotel is perfect for enjoying a cup of coffee, getting a bite to eat or catching up with colleagues. I digress...let me start with the first impression....the registration desk. Everyone who I interacted with at the desk was helpful, polite, courteous and knowledgeable. They addressed me by name after viewing my reservation (I was lucky to stay for 3 nights) and gave me a room on the Starwood Preferred Members floor. I booked a junior suite and was pleasantly surprised by the amount of space in the suite. The decor immediately made me feel at home. The room was spotless.
The bed made it very difficult to adhere to my 5:45am wake up call. It is amazingly comfortable. The bathroom amenities were standard and the wet bar with microwave, fridge, coffee maker, sink and free bottled water was a nice touch.
As a conference attendee, there were a few hiccups like extremes in room temperature, but they were quickly addressed. The rooms were spacious and the ballroom was big enough to accommodate all of the conference attendees with plenty of elbow room to spare. The food was great and plentiful. I ordered room service for breakfast and while I was happy that they were early rather than late, I would have liked for my food to be a little warmer. Also, the food selection in The Wilmington Grille for the breakfast buffet was mediocre to average but the customer service was outstanding.
My request for late check-out was granted without a fuss and check out was a breeze. I'm looking forward to returning to the hotel for a leisurely trip.
- Official Description (provided by the hotel):
- Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more less
- Reservation Options:
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