My wife and I were attending a sporting event at the University of Delaware and after checking all of the Hotel/Motels in the town of Newark we found out that they were all booked. Thanks to
tripadvisor we looked for the closest nice four star Hotel. We made a reservation at the suggestion of several people in the area at the new Sheraton Wilmington South about five miles north of campus.
When we arrived, we were quickly checked in to a very nice accessible room. While the room was just fine, accessible Bathrooms do not have any counter space to put Dobb Kits and other related things. I called down to the desk and asked if we could get a different room but the agent indicated that the hotel was fully booked so there was no other rooms available. We stayed in the room and had a very restful evening. The Bed was very comfortable and the pillows were a home run.
In the morning I went down stairs and asked for a newspaper and the front desk clerk indicated that they only had a few copies of the USA Today but they were all gone. He indicated that they did not have any other papers delivered on the weekends and if I wanted a paper I would have to get in my car and drive about two miles down to the Wawa Market. I also asked the front desk agent if the hotel was full last night because the parking lot was empty, and he indicated that no they were about 50% booked.
My review of this hotel could of been a five star Excellent review, but with the check in agent not willing to move us to a different room after requesting one and not having a newspaper available on weekends gives me a feeling that while the physical plant is beautiful and the rooms well done, management perhaps needs to work on why not change rooms if a guest requests a change with a hotel that is only half full. Also, I can't understand why such a beautiful four star property would not have newspapers delivered on weekends. That is the answer I would expect from a 2 or 3 star motel.
The next time you are in the Newark/New Castle Delaware area I would suggest you stay at the Sheraton Wilmington South.
- Official Description (provided by the hotel):
- Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more less
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