i have stayed at this particular hotel a couple of times over the years... The service that is the most consistant is the professionalism of Wendy the front desk manager (if she's not the manager, she should be). Wendy is an example of what great customer service can be.
It's a shame that the rest of the hotel staff doesn't share the same commitment to customer service, The restaurant food is hit or miss.. The same dish comes out different each time ranging from great to not so...
The event manager is flaky at best, not recalling conversations and not returning emails and phone calls. The event staff has changed so often that it isn't uncommon to have to re-state your total event to a new person half way though the planning process. The thing they are most dilligent about is getting their payment... no matter if the food you get isn't what you ordered.
The restaurant and rooms look a little worn for wear but,i have slept well every time i stay here. I haven't had any issues with any bugs, just the occasional housekeeping slip or so. I won't stay here again because another hotel opened about 7 min down 95 and they have better customer service and newer and better rooms for around the same rate.
- Official Description (provided by the hotel):
- Step into a gracious world of Southern Hospitality, with an ideal blend of modern elegance and classic charm. All rooms offer LCD HD TV's, Microwave, refrigerator, Coffee Maker, Hair Dryer, Iron & Board, MP3 Clock/Radio. Augusta Grille Restaurant and Lounge on premise,. Meeting and Ballroom space. ... more less
- Reservation Options:
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- Also Known As:
- New Castle Clarion