A nice resort but severly let down by appalling service standards and a don't care less attitude from the staff.
The good points are the leasure facilities, good pools, 10 pin bowling a golf courses.
Ordered dinner and after 2 meals arrived and were finished the remaining 3 meals still had not arrived after 1 hour!!! Given all sorts of excuses until was told that they had forgotten!!!! Breakfast the following day was terrible, there was either no food and lots of plates or no plates and lots of food. A sandwich by the pool also took 1 hour in arriving.
We were not the only ones to have this service foisted on them and i would hate to see what it was like if the hotel was fully booked.
Wouldn't return to this hotel which is a shame as i said the facitities are good but the service more than takes the shine off
- Official Description (provided by the hotel):
- Le Grandeur Palm Resort Johor in Senai, Johor is one of the most complete resort destinations in the country, with a luxurious deluxe-category hotel, award-winning golf courses, spa, M.I.C.E., adventure village, sports and leisure facilities and much more. Veritably, it is where you can do anything and everything, or simply do nothing at all! ... more less
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- Also Known As:
- Le Grandeur Palm Resort Johor Hotel Johor Bahru
- Mercure Johor Bahru
- Mercure Johor Palm Hotel
- Sofitel Johor Bahru
- Johor Bahru Sofitel