I had actually read some of the reviews already, but decided to stay at the Palm Resort anyway because we needed to catch an early morning flight from Senai airport. Looking back I had better left from home the same morning than staying here.
As other reviewers pointed out, the rooms were dirty. Huge leakage stains in the bathroom, no tissues, the sink was broken. The minibar was raided and not refilled nor cleaned (remnants of nut lying all over the place).
I called housekeeping to tell them that there were items missing from the minibar which I didn't take. They told me they would come right away (they never came).
The TV reception was pretty bad so we had to call maintainance to come and fix it. The bedlinen was full of old stains. There were also mosquitos in the room, so we didn't sleep very well.
Finally, when we checked out in the morning, some cats were prowling in the lobby, eating of what seemed to be yesterday's buffet, which was just left there, along with dirty glasses on the tables.
The only good point was that it was very near the airport and that there was a shuttle bus to take us there.
Otherwise, I'm afraid I would not want to spend the night here again.
- Official Description (provided by the hotel):
- Le Grandeur Palm Resort Johor in Senai, Johor is one of the most complete resort destinations in the country, with a luxurious deluxe-category hotel, award-winning golf courses, spa, M.I.C.E., adventure village, sports and leisure facilities and much more. Veritably, it is where you can do anything and everything, or simply do nothing at all! ... more less
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- Also Known As:
- Le Grandeur Palm Resort Johor Hotel Johor Bahru
- Mercure Johor Bahru
- Mercure Johor Palm Hotel
- Sofitel Johor Bahru
- Johor Bahru Sofitel