I checked in together with my wife on 28/09/2012 night after work... Check in was fast even though I just made the booking in the afternoon of 28/09/2012.. Planned to give a special surprise for wife the next day with Legoland trip & a good spa at the in-house,"Le Spa"... As usual, i met Mr Akmal at the reception counter and even after my last stay at Le Grandeur was months ago,he still remember my name... This is what i call superb staff... One in a few hundred thousands.... Dinner at Cocomo was also great as they have great staffs with excellence service... Great salad bar & steak...
Went to Legoland Malaysia the next day on 29/09/2012. But before that,i made a reservation at Le Spa (in house Spa at Le Grandeur) before heading for bfast at 0910hrs... Was greeted by a friendly Indian lady who took our booking which will be at 5pm later after the Legoland trip. We head for breakfast and later driven to Legoland by a friendly driver,Mr Ismail. Journey took about 40mins to Legoland from Le Grandeur. Fyi,Legoland is a must to visit.. I bought the Le Grandeur Legoland package at RM$488/-++... Package include 2 days 1 nite including bfast,2 adult legoland tickets & discounts on F&B & spa.
Back to hotel at 1630hrs after we have to wait for another group who visited Legoland earlier with us... They made us waited for 10mins until Mr Ismail called them & they said that they are still inside Legoland & they will make their own way back to the hotel.. We went up the room,kept our valuables & took a quick bath to freshen ourselves after the "hot" trip to Legoland Malaysia.. The moment of the stay at Legoland comes next... We went down to the Le Spa & we were there 10mins late... We were told that somebody just booked for spa treatment at 5pm just now & its the same Indian lady that served us in the morning. I was shocked & freaking disappointed with what she has explained as we were late for 10mins & somebody walked in & got the 5pm booking of spa session.. There was no call to our hotel room to confirm whether are we still interested in the soa session. Normally,spa booking will be reserved for 15mins..& it will later open to the next available customer.. No doubt she apologised for it,but I guess she should have tackled the problem in a more tactful way.. With sored body after Legoland trip,we head back to our room with full of disappointment. It would have been a great trip to Le Grandeur but it was spoilt by a staff who knows how to apologise but was not pro-active in going to the extra mile in service like some of the staffs at Le Grandeur.
Extended the stay at Le Grandeur in order to give another birthday surprise after the spa failure. Ordered a chocolate cake at abt 8pm,with special request that it will be delivered to the room at 11.55pm. The cake came at 12.15pm after I called them (Room service) at 12am,then they quickly send it to the room... Second attempt to surprise my wife failed... Haaaiiiizzzz... Disappointing 31st birthday for my wife I guess...
Overall,i will stay here again. Been a regular customer since its under Mercure & the current management. A quiet & nice hotel to stay away from the busy city of Johor.. Near Senai airport but no airplane sound... Be rest assured... My advice is do book early if you are planning to give a surprise to someone important & avoid the in house Spa... You can get better service outside the hotel at the town of Johor or at neighbouring hotels...
Not complaining but just a feedback as I'm very particular about service especially Le Grandeur is a reputable hotel...
- Official Description (provided by the hotel):
- Le Grandeur Palm Resort Johor in Senai, Johor is one of the most complete resort destinations in the country, with a luxurious deluxe-category hotel, award-winning golf courses, spa, M.I.C.E., adventure village, sports and leisure facilities and much more. Veritably, it is where you can do anything and everything, or simply do nothing at all! ... more less
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- Also Known As:
- Le Grandeur Palm Resort Johor Hotel Johor Bahru
- Mercure Johor Bahru
- Mercure Johor Palm Hotel
- Sofitel Johor Bahru
- Johor Bahru Sofitel